RobKNYC

Q: Apple please create a 50Gb iCloud storage annual plan

I'm currently on the annual 25Gb iCloud storage plan at $11.99 per year.  I'd like to take advantage of the new 50Gb minimum storage effective September 16. 2015.  In fact, this is being offered at a  lower rate of $0.99 per month (annualized to $11.88 per year)! Apple isn’t automatically upgrading annual plan holders to the 50Gb storage capacity, and won’t allow us to pay for 50Gb once per year.  I’d like to get the attention of the execs at Apple to work out a solution that doesn’t involve raising our monthly recurring costs.  Anyone else looking for the 50Gb plan and to pay on an annual basis?  C’mon Apple, don’t treat annual payers like second class netizens!

iPhone 6, iOS 9

Posted on Sep 17, 2015 6:58 PM

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Q: Apple please create a 50Gb iCloud storage annual plan

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  • by dtsang91,

    dtsang91 dtsang91 Oct 2, 2015 10:07 AM in response to RobKNYC
    Level 1 (0 points)
    Oct 2, 2015 10:07 AM in response to RobKNYC

    I just called AppleCare technical support about this and the phone rep said that grandfathered iCloud annual plan holders should expect an email from Apple within 10 days about the upgrade to 50GB from 25GB. If you hear or read otherwise, let me know.

  • by Shid3vil,

    Shid3vil Shid3vil Oct 3, 2015 7:05 PM in response to dtsang91
    Level 1 (5 points)
    Oct 3, 2015 7:05 PM in response to dtsang91

    im on the grandfather legacy plan however on 1st October it was not updated to 50GB.

     

    still waiting for more information!

  • by Shid3vil,

    Shid3vil Shid3vil Oct 5, 2015 8:44 PM in response to Shid3vil
    Level 1 (5 points)
    Oct 5, 2015 8:44 PM in response to Shid3vil

    Seems like apple won't be upgrading the legacy plan size.

     

    I believe many users whom previously were using legacy plan have converted to monthly plans.

     

    iCloud storage pricing - Apple Support

     

    "If you purchased a monthly plan before September 16, 2015, your account was upgraded automatically. If you're currently on an annual plan, you'll continue to renew annually at that rate. If you select a new monthly plan, your annual plan won't be available to you."

     

    As in the link. "you'll continue to renew annually at that rate(25gb/50gb)"

  • by bidddy,

    bidddy bidddy Oct 6, 2015 1:51 PM in response to Shid3vil
    Level 1 (0 points)
    Oct 6, 2015 1:51 PM in response to Shid3vil

    What a mess...


    I received a call this evening assuring me its going to 50mb. Couldn't  confirm when the official notification was coming, but was adamant its going to 50mb...

  • by RobKNYC,

    RobKNYC RobKNYC Oct 6, 2015 2:20 PM in response to bidddy
    Level 1 (0 points)
    Oct 6, 2015 2:20 PM in response to bidddy

    I sent another email to Eddy Cue last Thursday, and received a call back from Alan L******, an Executive Liaison at Apple, that afternoon. Alan was considerate, but said Apple was not planning to increase the allotment for annual plan holders due to "business reasons".  Switching to a monthly plan was the only way I would receive the 50Gb allotment (which, as we know, sells for the same amount as my annual 25Gb plan).  He emailed me some links to the Apple website (e.g. "iCloud storage upgrades and downgrades" and "Changes to iCloud storage for current customers").

     

    These weren't definitive on the matter, and I pointed to the Apple webpage where it says annual plan holders would be paying the same "rate" but was silent on the allotment one would get for that rate.  I also explained why a customer may find paying a one-time $11.99 annual feed not the same as paying $0.99 monthly.  Furthermore, I explained that standing behind somewhat conflicting documentation written before my email (while explaining how seriously Apple takes feedback) seems to suggest that my feedback was not truly being heard or considered by those who are empowered to resolve this situation.  And Alan L. would be in a position to help explain our feedback to those who may be able to help address this.  Alan was very helpful and understood that I needed to hear his answer before I decided whether to switch away.

     

    So Alan L. agreed to take my feedback to Eddy Cue's team, and will get back to me on this.  So far, I haven't heard anything further, but I at least have confidence that the feedback is being carried to the top (or a delegate of the top) and hopefully, someone will hear our voice.

  • by Shid3vil,

    Shid3vil Shid3vil Oct 8, 2015 8:37 AM in response to RobKNYC
    Level 1 (5 points)
    Oct 8, 2015 8:37 AM in response to RobKNYC

    I too sent an email to Eddy Cue. I got a call from Young Me*******, an Executive Liaison at apple.

     

    She too also sent me some links regarding this.

     

    My annual plan will be ending in December. Hope by then there would be a good answer as i do not wish to change to a monthly plan. It's quite dumb to be honest.

  • by Shid3vil,

    Shid3vil Shid3vil Oct 29, 2015 9:07 PM in response to RobKNYC
    Level 1 (5 points)
    Oct 29, 2015 9:07 PM in response to RobKNYC

    Guy's,

     

    any update on this issue??

  • by lucafrombrooklyn,

    lucafrombrooklyn lucafrombrooklyn Oct 30, 2015 12:16 AM in response to bidddy
    Level 1 (18 points)
    Mac OS X
    Oct 30, 2015 12:16 AM in response to bidddy

    Good for you! But no such luck in my case. I was on a 200GB plan, and found myself paying the 40% more for the *same* plan after the yearly renewal, with respect to the new monthly rates. Not a message telling me that I could have an alternative, or simply that it was better for me to change plan. I had many oral and written conversations with the different Apple support services (US) and finally everybody told me to change for the monthly plan. Not a great way to treat the oldest iCloud customers...

  • by dtsang91,

    dtsang91 dtsang91 Oct 30, 2015 9:52 AM in response to lucafrombrooklyn
    Level 1 (0 points)
    Oct 30, 2015 9:52 AM in response to lucafrombrooklyn

    In response to your last sentence, I completely agree and I expressed that concern with one of Eddy Cue's Executive Liaisons that gave me a call after I sent an email expressing the lack of communication and transparency about iCloud legacy plans vs. the new plans. If everyone sent an email to Eddy Cue in droves, I think there would be greater pressure to take action and/or at least get a response from his Department. My plan is supposed to renew on Sunday but I'm debating whether or not to switch to a monthly plan...

  • by RobKNYC,

    RobKNYC RobKNYC Oct 30, 2015 10:05 AM in response to dtsang91
    Level 1 (0 points)
    Oct 30, 2015 10:05 AM in response to dtsang91

    I spoke with an Executive Liaison, and we agreed that he would go back to Eddy's people and try to get an actual decision on what would happen to us, since they'd been relying on admittedly vague / confusing communications on what our status would be. Then the gent went out of the office for a few weeks but I left a voicemail for him.  (His name is Alan.)  Another Executive Liaison called back and left a seemingly pat reply (e.g. had no indication that my request with Alan for a further review was performed, because none was indicated) that our accounts were grandfathered but not changing.  So I'm still waiting for a real response, and I again call on Apple to service this user base.  And I'm wondering what legal remedies (is anyone a lawyer who knows about class action lawsuits) may exist. But really I'd just like to get the same as others are getting since we are all paying the same price (well, technically, we are paying more for less.)

  • by Shid3vil,

    Shid3vil Shid3vil Nov 3, 2015 12:39 AM in response to RobKNYC
    Level 1 (5 points)
    Nov 3, 2015 12:39 AM in response to RobKNYC

    My annual plan will be renewing on December.

     

    I Don't really wish to change to monthly plan. I'm glad many people are emailing to Apple. We need more grandfathered iCloud user to email them!!

  • by dtsang91,

    dtsang91 dtsang91 Nov 3, 2015 12:17 PM in response to Shid3vil
    Level 1 (0 points)
    Nov 3, 2015 12:17 PM in response to Shid3vil

    Has anyone asked an Executive Liaison or mentioned in their email to Eddy if any legal action has been taken on this matter? I feel that would get them on their toes a bit.

  • by Shid3vil,

    Shid3vil Shid3vil Nov 6, 2015 2:51 AM in response to dtsang91
    Level 1 (5 points)
    Nov 6, 2015 2:51 AM in response to dtsang91

    i agree we should get this matter to them. I believe legal action is a way. Anyone have any idea?

  • by RobKNYC,

    RobKNYC RobKNYC Nov 6, 2015 4:34 AM in response to Shid3vil
    Level 1 (0 points)
    Nov 6, 2015 4:34 AM in response to Shid3vil

    I had another call with an Apple Executive Liaison yesterday. I am convinced that my email to Eddy was not likely seen by him, but was directed to someone (not an intern) at iCloud who responded that this will not be changing. If you have not emailed Eddy yet, please send an email to ********.com Unless Apple understands there is a market for annual plans, or understands that paying once per year is valuable to some customers, nothing will change. As for legal options, some class action attorneys operate on a contingencry fee basis.  If they take the case, they don't charge the client for their fees and expenses.


    <Personal Information Edited by Host>

  • by dtsang91,

    dtsang91 dtsang91 Nov 13, 2015 3:37 PM in response to RobKNYC
    Level 1 (0 points)
    Nov 13, 2015 3:37 PM in response to RobKNYC

    Did anyone else receive this email just now?

    Dear ,
    We recently introduced new, monthly iCloud storage plans that offer even better value. Now you can double your storage by moving from your current annual plan, 25 GB at $11.99 per year to our new 50 GB monthly iCloud storage plan at $0.99 per month ($11.87 per year). Upgrading to a new monthly plan is easy—you can do so from your iOS device, Mac, or PC.
    Upgrade to 50 GB for $0.99 a month >
    After you upgrade, your storage will increase immediately and you will receive a prorated refund for any remaining balance of your annual plan.
    The iCloud Team
    Note: You may cancel or change your plan from your device at any time. Learn more >
    iCloud is a service provided by Apple. Apple ID Support Terms and Conditions | Privacy Policy
    Copyright © 2015 Apple Inc. 1 Infinite Loop, Cupertino, CA 95014, United States. All rights reserved.
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