After downloading IOS 9 my iPad and iPhone are unable to get mail from my server

Question

After downloading IOS 9 my iPad and iPhone are unable to get mail from my server

After downloading IOS 9 my iPad and iPhone are unable to get mail from my server and all mail has stopped, the window being displayed says " Cannot Get Mail the connecting to the server failed", how can i resolve this as everything including mail was working fine before the IO 9 download?

iPhone 6 Plus, iOS 9

Posted on Sep 18, 2015 1:20 AM

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Answer 1

dmar06

Level 1

0 points

Sep 21, 2015 12:45 PM in response to chrisfromcorby

same issue.

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Answer 2

sharpest

Level 1

54 points

Sep 21, 2015 8:46 PM in response to chrisfromcorby

Try

Remove the mail account from Settings then add it back
Tlest adding a differlent email address for the same account type to pinpoint the problem. For example if your real account is a Gmail account, remove it and add a differlent Gmail account to see the results. (Yes, you may need to create a new email account just to test this.)

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Answer 3

DsmDavid

Level 1

0 points

Sep 28, 2015 4:42 PM in response to chrisfromcorby

I am having the same problem, but only on my iPhone 6. My iPad mini the mail is working fine.

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Answer 4

Sep 29, 2015 12:42 AM in response to chrisfromcorby

Well after trying everything possible including:

Deleting email setting and reinstalling on iPhone (left iPad alone) - no joy
20 questions and half a dozen suggestions with my remote server IT guy - no joy
45 mins on phone to Apple support which eventually resorted to backing up the iPhone, hard reset, reinstalling from iTunes plus downloading 9.0 again - no joy.
And then miraculously emails suddenly appeared last Thursday 10 days later and everything working okay, didn't change anything on iPad?

My assumption and also that of my IT guy is that Apple fixed something at their end and didn't tell us, very disappointing and now very worried about future iOS downloads/updates? 😟

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