my volume is locked on mute

i can not change my volume on my macbook air 15 it does not show the volume bar it just shows this i need help.User uploaded file

MacBook Air (13-inch, Early 2015)

Posted on Sep 18, 2015 4:22 AM

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6 replies

Sep 18, 2015 4:25 AM in response to Niko Kay

Go step by step and test.


1. System Preference > Sound > Output > Internal Speakers

Highlight Internal Speakers.

Make sure that Mute is not enabled.


2.Plug in and remove the headphone.


If you see red light in the headphone port, plug the headphone

in and out of the port 5 or 6 times to flip the microswitch inside.

Sound output may be stuck in the digital mode.


3. Reset SMC.

Choose the method for “On Mac notebooks with non-removable battery”.


https://support.apple.com/en-us/HT201295



4. Reset PRAM. http://support.apple.com/kb/PH18761



5. Applications > Utilities > Audio MIDI Setup


Audio Devices window

Side Bar

Click the Built-in Output.


Make sure that no box is checked under “Mute”.

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my volume is locked on mute

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