HT201400: If you can’t connect to the iTunes Store

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ssanjay

Q: unable to connect with apps store

unable to connect apps store and itune and also cant update

Posted on Sep 18, 2015 6:37 AM

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Q: unable to connect with apps store

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  • by alex_h1,

    alex_h1 alex_h1 Sep 19, 2015 6:39 AM in response to ssanjay
    Community Specialists
    Sep 19, 2015 6:39 AM in response to ssanjay

    Hello ssanjay,

    Thanks for using Apple Support Communities.

     

    I see that your iPhone is unable to connect to the App Store and iTunes Store.  To help troubleshoot this issue I suggest that you go through the steps in the link below.

     

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store - Apple Support

     

    Have a good one.