When I open messages I get a window that says "Messages is updating." I've let that run for a day now - nothing happening. Any advice on how to get this working. This is on a 2013 Mac Pro with the most current version of OS X. 10.10.5.
Mac Pro (Late 2013), OS X Yosemite (10.10.2)
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then launch Messages. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
9/18/15 2:05:44.203 PM racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
9/18/15 2:05:44.203 PM racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
9/18/15 2:05:44.203 PM racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
9/18/15 2:05:44.203 PM awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f
9/18/15 2:05:44.204 PM awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600
9/18/15 2:05:46.958 PM com.apple.xpc.launchd[1]: (com.teamviewer.service[29618]) Service could not initialize: Unable to set current working directory. error=2, path=/Applications/TeamViewer.app/Contents/MacOS: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2
9/18/15 2:05:46.958 PM com.apple.xpc.launchd[1]: (com.teamviewer.service) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/18/15 2:05:48.131 PM com.apple.xpc.launchd[1]: (com.teamviewer.desktop[29619]) Service could not initialize: Unable to set current working directory. error=2, path=/Applications/TeamViewer.app/Contents/Helpers: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2
9/18/15 2:05:48.131 PM com.apple.xpc.launchd[1]: (com.teamviewer.teamviewer[29620]) Service could not initialize: Unable to set current working directory. error=2, path=/Applications/TeamViewer.app/Contents/MacOS: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2
9/18/15 2:05:48.131 PM com.apple.xpc.launchd[1]: (com.teamviewer.desktop) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/18/15 2:05:48.131 PM com.apple.xpc.launchd[1]: (com.teamviewer.teamviewer) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/18/15 2:05:56.135 PM racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3 b5[0]
9/18/15 2:05:56.135 PM racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3b5[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3b5 [0]
9/18/15 2:05:56.136 PM racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3 b5[0]
9/18/15 2:05:56.963 PM com.apple.xpc.launchd[1]: (com.teamviewer.service[29621]) Service could not initialize: Unable to set current working directory. error=2, path=/Applications/TeamViewer.app/Contents/MacOS: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2
9/18/15 2:05:56.963 PM com.apple.xpc.launchd[1]: (com.teamviewer.service) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
got rid of team viewer and here's the adjusted log:
Marker - Sep 18, 2015, 2:18:00 PM
Sep 18 14:18:09 racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
Sep 18 14:18:09 --- last message repeated 2 times ---
Sep 18 14:18:09 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f
Sep 18 14:18:09 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600
Sep 18 14:18:20 racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3 b5[0]
Sep 18 14:18:20 racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3b5[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3b5 [0]
Sep 18 14:18:20 racoon[260]: Phase 2 negotiation failed due to time up waiting for Phase 1. ESP fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600[0]->fdf5:feb3:f2ed:ac78:a195:ca52:5c:d3 b5[0]
Sep 18 14:18:24 racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
Sep 18 14:18:24 --- last message repeated 2 times ---
Sep 18 14:18:24 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f
Sep 18 14:18:24 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600
Sep 18 14:18:38 AOUDownloadCount[29958]: ERROR|AOUDownloadCount.m|368L|Error:AOUDownloadCount::sendDownloadCountInfo:get DownloadCountInfo failed.
Sep 18 14:18:42 racoon[260]: IKE Packet: transmit success. (Phase 1 Retransmit).
Sep 18 14:18:42 --- last message repeated 2 times ---
Sep 18 14:18:42 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:4409:cc6a:2a3c:cf9f
Sep 18 14:18:42 awacsd[183]: Could not find token for fdf5:feb3:f2ed:ac78:598e:8308:2b1e:8600
You seem to be trying and failing to connect to "Back to My Mac." Please disable it in the iCloud preference pane and see whether there's any change.
messages stuck on updating
