My update will not work

I updated to iOS9 for my iPhone 5. It says I updated it successfully, and when I slide it asks me to choose a wi-fi network. When i choose my network it goes to a white screen and it says to slide to update, but it wont allow me to slide anything. The phone seems like it freezes. Please help

iPhone 5, iOS 9

Posted on Sep 18, 2015 7:30 AM

Reply
1 reply

Sep 19, 2015 7:32 AM in response to Eric from UC

Hi Eric,


I see from your post that your iPhone is stuck on the Slide to Upgrade screen after updating to iOS 9. I definitely understand your frustration with this issue, so in order to get this resolved please follow through the steps below.


Use these steps:

  1. Connect your iOS device to a computer that you've previously synced with iTunes. Then make sure iTunes is open.
  2. Select your device. If you don't see it listed, force restart your device by pressing and holding both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.
  3. If you made an iTunes backup of your device before updating to iOS 9, restore your device from that backup. If not, you need to make a backup of your device in iTunes, then restore from that backup.

If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My update will not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.