shelbyzv97
Level 1 (1 points)

Q: I receive a "could not sign in" error after upgrade to IOS 9. Now I can't acces my phone. What should I do?

Hello. yesterday i updated my iphone 4s to IOS 9. I logged with my itunes ID.I tried to activate my iphone and appared "could not sign in". Do you know someone how can i repair this? I receive a "could not sign in" error after upgrade to IOS 9. Now I can't acces my phone. What should I do? Thank you

iPhone 4S, iOS 9

Posted on Sep 18, 2015 9:52 AM

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shelbyzv97

Q: I receive a "could not sign in" error after upgrade to IOS 9. Now I can't acces my phone. What should I do?

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Sep 19, 2015 9:59 AM in response to shelbyzv97
    Community Specialists
    Sep 19, 2015 9:59 AM in response to shelbyzv97

    Hi shelbyzv97,

     

    I'm sorry to hear you are having these issues with your iPhone after upgrading to iOS 9. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing or exactly what you are seeing. If you are having issues activating the iPhone itself, you may find the information and troubleshooting steps outlined in the following article helpful, up to and including contacting Apple Support directly if necessary:

     

    If you can't activate your iPhone - Apple Support

     

    On the other hand, if you are talking about an activation issue with iMessage or FaceTime (which are commonly associated with a "could not sign in" error), you may find this article more useful:

     

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

    Regards

  • by titi83773,Helpful

    titi83773 titi83773 Sep 20, 2015 1:56 PM in response to brenden dv
    Level 1 (5 points)
    Sep 20, 2015 1:56 PM in response to brenden dv

    Hello,

     

    Since I have the same problem described above, I am going to describe the steps which I take before the message "could not sign it" appears.

     

    1. I see the screen "Update completed. Your IPhone was updated successfully. There are just few more steps to follow, and then you're done!"

    2. I press the button "continue".

    3. An "Apple ID" page appears. Apple credentials should be filled. I am filling my Apple ID and Password and clicking the button "next".

    4. A screen appears: "It may take a few minutes..."

    5. Terms and Conditions. I press the button "agree".

    And then the message "could not sign in" appears.

     

    Now I can't use my phone.

    Can I revert back to the previous version of the software somehow?

     

    Thank you!

  • by Emmure,

    Emmure Emmure Sep 25, 2015 2:04 AM in response to titi83773
    Level 1 (0 points)
    Sep 25, 2015 2:04 AM in response to titi83773

    my ipad is also the same problem with yours..how can we fix this ?i cannot use my ipad anymore...any help pls....

  • by toni georgiev,

    toni georgiev toni georgiev Oct 15, 2015 10:29 AM in response to Emmure
    Level 1 (0 points)
    Oct 15, 2015 10:29 AM in response to Emmure

    HERE IT IS : be sure to return to the apple id password request page, than go to the end of the page and check the apple ID options !! Just select NOT to use Apple ID , I dont want to create ID etc...and your device is IOS 9 ready  in the next step )) Chears

  • by MihaiMichael,

    MihaiMichael MihaiMichael Nov 1, 2015 1:36 AM in response to toni georgiev
    Level 1 (0 points)
    Nov 1, 2015 1:36 AM in response to toni georgiev

    Maaaaaaaaaaaaaaaaaaaan!!!! I Loooooove no homo homo how you want you saved my life thank you sooooooooooooooo muchhh!!!!!!!! Sorry for spam im just too happy!

  • by taraspet,

    taraspet taraspet Dec 9, 2015 2:49 AM in response to toni georgiev
    Level 1 (0 points)
    Dec 9, 2015 2:49 AM in response to toni georgiev

    Toni...thank-you very much. saves me a trip to Burlington in the morning.