since latest itunes update, ipod touch 6 not recognised

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Level 1

0 points

Came to connect my new ipod touch to itunes today to add some music for my holiday tomorrow to find that the device does not appear in itunes.

iPod is getting charged but just will not connect to sync. Ran through diagnostics but it just says ipod not connected.

Everything was fine a few days ago before update in itunes to 12.3

I have reset the pc, reset the ipod, uninstalled itunes and then re-installed it - all to no avail.

Anyone had this or can offer any different solutions please?

iPod touch, iOS 9, PC running windows 10

Posted on Sep 18, 2015 12:36 PM

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Answer 1

Level 10

210,411 points

- First redownload iTunes 12.3 and when you click on it and the installer starts select Repair. That worked for my Win 10 installation

- I would start with

It also applies to Win 10

- Then do the other actions of:

paying special attention to item #5

- New cable and different USB port

- Run this and see if the results help with determine the cause

Also see:

- Try on another computer to help determine if computer or iPod problem

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Answer 2

OK. It took me about an hour of browsing various fora but finally found the solution that worked for me!

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Answer 3

Level 1

0 points

Cheers. Worked for me.

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Answer 4

Level 1

8 points

Brilliant, had previously tried reinstalling iTunes which didn't change things, followed your step by step guide and worked instantly, Thanks

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