Phil_from_Gideon-IT

Q: iOS 9 / iTunes / Outlook Notes sync on Windows

Well thanks Apple - what a cracking job you've made of iOS 9 / iTunes integration with Microsoft Outlook 2010.  I can now no longer sync notes between my iPhone and Outlook.  I have 250+ notes in Outlook and now no way of synchronising them with my iPhone!

 

I've been using Outlook and my iPhone since iOS 3 on my iPhone 3G and had no problems.  I work in IT and although your support documents still state that I can see my 'new improved' iCloud notes in Outlook using the Outlook add-in it DOES NOT work

 


Has anyone got this working?

iPhone 5, iOS 9, Windows 7 32bit &iTunes 12.3.0.44

Posted on Sep 18, 2015 3:56 PM

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Q: iOS 9 / iTunes / Outlook Notes sync on Windows

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  • by Kedavis,

    Kedavis Kedavis Sep 20, 2015 5:08 PM in response to wrnrp123
    Level 1 (0 points)
    Sep 20, 2015 5:08 PM in response to wrnrp123

    This was a helpful suggestion on how to back up Notes in Outlook. I can't seem to mark it as helpful though.

  • by GromPilot,

    GromPilot GromPilot Sep 21, 2015 5:29 AM in response to RichardGHUK
    Level 1 (0 points)
    Sep 21, 2015 5:29 AM in response to RichardGHUK

    I likewise have several hundred Notes that I rely on syncing between MS Outlook and my iPhone.

     

    After several syncs, I now see that Apple as made an extra copy of all my Notes and put a copy into the "un-categorised folder".  This has at least kept them separate from my categorised Notes.  So on the iPhone, I have double Notes entries (one proper; the other an Apple copy with no line breaks/returns).

     

    I deleted all the "errant" Notes on MS Outlook and synced again.  This at least got rid of the errant copies on Outlook, but I still have double copies on my iPhone.

     

    I'm extremely displeased with Apple; the least we expect is for them to not destroy our existing data.

     

    As noted above, I would never have said yes to "do you want to update Notes" if I'd have known this.

  • by canford,

    canford canford Sep 21, 2015 8:37 AM in response to Naresh Arya
    Level 1 (0 points)
    Sep 21, 2015 8:37 AM in response to Naresh Arya

    I tried this with care, and had disastrous results. I synchronized iTunes with my PC running Windows 7 and Outlook 2010 , after deleting any notes on my iOS 9 iPhone 4s. My Outlook notes were wiped out on my PC and I had to restore Outlook to my last backup to recover dozens of notes.

     

    Back up your Outlook immediately before trying this technique.

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 9:19 AM in response to wrnrp123
    Level 1 (12 points)
    Sep 21, 2015 9:19 AM in response to wrnrp123

    I cannot get any kind of sync with Outlook 2010 - nothing at all.  Which version of Outlook are you using on your PC?  My iPhone has 0 notes on it and my PC has over 250!

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 9:20 AM in response to GromPilot
    Level 1 (12 points)
    Sep 21, 2015 9:20 AM in response to GromPilot

    I cannot get any kind of sync - it's just not even an option any more.  Which versions of iTunes and Outlook are you using?

  • by GromPilot,

    GromPilot GromPilot Sep 21, 2015 9:39 AM in response to Phil_from_Gideon-IT
    Level 1 (0 points)
    Sep 21, 2015 9:39 AM in response to Phil_from_Gideon-IT

    I'm using Windows7, Outlook 2007, iTunes v12.3.0.44 & iPhone5.  Also, only sync via cable without iCloud.  I do not use iCloud.  This is with the Notes updated to new app.


    End result is 233 Notes in MS Outlook and now 466 Notes on iPhone after the replication problem caused by Apple.


    Upon syncing, I get the message "iTunes could not sync notes to the iPhone (Name's) iPhone because the iPhone is disconnected."

  • by GromPilot,

    GromPilot GromPilot Sep 21, 2015 9:32 AM in response to Phil_from_Gideon-IT
    Level 1 (0 points)
    Sep 21, 2015 9:32 AM in response to Phil_from_Gideon-IT

    I can sync, but it ends with error message (I don't trust it) and any notes that are not categorised, get duplicated without line spaces/breaks.  So on iPhone I have one good Note and a dodgy copy.

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 9:36 AM in response to GromPilot
    Level 1 (12 points)
    Sep 21, 2015 9:36 AM in response to GromPilot

    I presume the error message is something like "the iphone disconnected unexpectedly"?  I was getting that until I *upgraded* to the new Notes format now my iTunes doesn't even try to sync notes.

  • by RichardGHUK,

    RichardGHUK RichardGHUK Sep 21, 2015 9:40 AM in response to Phil_from_Gideon-IT
    Level 1 (5 points)
    Sep 21, 2015 9:40 AM in response to Phil_from_Gideon-IT

    Blimey this is getting even weirder!

    Here's the latest on my Outlook 2010 (PC) and IOS9 Notes (iPhone 6plus):

     

    If I add a new note with a sketch to my iPhone and then sync with iTunes (12.3.0.44), the Note goes across to Outlook 2010 with [OBJ] after the text, clearly indicating that the sketch cannot be imported into the text-only format of Outlook 2010 Notes.

     

    If I then delete the same note from Outlook 2010 and then sync again, the original Note remains on the iPhone.

    If I add a Note to Outlook 2010 and then sync again, the new Note does not go across to the iPhone

     

    This is all despite there is no longer a switch to sync Notes in the 'Info' section of Outlook 2010 sync settings.

     

    To conclude:

    The sync operation appears to take place whether the user wants it to or not (no switch visible in iTunes 'Info' sync section)

    The sync appears to be one-directional - iPhone to Outlook 2010

    Only plain text will be transferred - all sketches, photos etc. added to the Note on the iPhone will not go across to Outlook 2010 but be represented by text-based placeholders.

     

    So:

    I'd personally like to revert my Notes on my iPhone to the old format - text only

    I'd also like the option within iTunes sync options under 'Info' to choose whether to sync Notes

    I'd also like iTunes to manage a bi-directional sync, as it did before and flawlessly, in my experience

     

    The question is, will this ever happen??

  • by golfgrouch,

    golfgrouch golfgrouch Sep 21, 2015 9:59 AM in response to Phil_from_Gideon-IT
    Level 1 (0 points)
    Sep 21, 2015 9:59 AM in response to Phil_from_Gideon-IT

    I have multiple iOS devices syncing to my Windows 7 PC with iTunes version 12.3.0.44. I do not use iCloud Notes.

     

    I too have noticed that after updating to iOS 9, there is no longer the ability to properly two-way sync the iOS Notes app with MS Outlook 2013 Notes in Windows. This is a problem for me since I have over 600 Outlook Notes that I sync with my iOS devices. I use Outlook Notes because some of my information is sensitive and it allows me to store it locally on my PC.

     

    Here is a summary of my ordeal:

     

    • On my iPad Mini 2, I elected to upgrade to the new Notes app after the iOS 9 update. In that case, the line breaks of my notes were deleted and the sync with Outlook option in iTunes was eliminated.

     

    • On my iPhone 5, I elected to not upgrade to the new Notes app after the iOS 9 update. In that case, the line breaks of my notes were properly intact but the sync with Outlook option in iTunes was still eliminated.

     

    I mention the line breaks because that is another issue and the original reason why I didn't upgrade to the new Notes app when I updated my second device to iOS9. I have spent several hours trying to sync iOS9 Notes with Outlook on both iOS devices multiple times to no avail.  These attempts have caused duplicate notes in Outlook with corrupted data so I recommend that all Outlook Notes users backup their pst files before attempting to resolve this issue.  I have concluded that iOS 9 Notes now only supports central storage in the cloud.  Further evidence is on this webpage:

     

    https://support.apple.com/kb/PH21254?locale=en_US

     

    I have downgraded my primary devices to iOS 8 and re-synced them to a backup pst Outlook Notes file. Two-way sync functionality is restored and I plan to see if there is a satisfactory resolution before I upgrade to iOS 9 again.

     

    If iOS device users rely on syncing to Outlook Notes, I highly recommend that they don't upgrade to iOS9.  Again, upgrading to iOS9 and not electing to upgrade the Notes app does not resolve the sync issue, at least in my case.

     

    Does anyone know of another iOS notes app that supports syncing with Outlook Notes?

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 10:02 AM in response to RichardGHUK
    Level 1 (12 points)
    Sep 21, 2015 10:02 AM in response to RichardGHUK

    Log a support chat/telephone call about it and complain - loudly.  I did and got a call back from a senior techie this morning called Lauren.  She has promised to log it with the developers as a serious issue.  She agreed this was a major functionality loss for iPhone/Outlook users.

     

    The notes app is CLEARLY still compatible with Outlook notes as I have an Exchange email account with a client (so they can get in touch with me with urgent tech questions) and if I turn on Notes sync in the Exchange email settings on the phone then my notes from the Exchange account appear with formatting intact and I can sync back and forth without issue (text only - obviously)

     

    All that Apple have done is remove the iTunes sync.  Which is naughty as they didn't mention it AT ALL!

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 10:03 AM in response to golfgrouch
    Level 1 (12 points)
    Sep 21, 2015 10:03 AM in response to golfgrouch

    I'd love to downgrade back it iOS 8!  However I don't have the ipsw files on my PC and obviously Apple won't supply them.  ****.

  • by golfgrouch,

    golfgrouch golfgrouch Sep 21, 2015 10:25 AM in response to Phil_from_Gideon-IT
    Level 1 (0 points)
    Sep 21, 2015 10:25 AM in response to Phil_from_Gideon-IT

    I used the files found through a link located on this webpage:

     

    http://osxdaily.com/2015/09/16/downgrade-ios-9-back-to-ios-8-4-1/

     

    Is that not advisable?  I did it with my iPad Mini 2 and it seems to work fine.

  • by Phil_from_Gideon-IT,

    Phil_from_Gideon-IT Phil_from_Gideon-IT Sep 21, 2015 10:33 AM in response to golfgrouch
    Level 1 (12 points)
    Sep 21, 2015 10:33 AM in response to golfgrouch

    It's always a risk - as the code isn't from Apple directly you've no idea if someone as modified it for malicious purposes.  I wouldn't do it.  However if it's working OK for you then I guess no-harm-no-foul.

  • by golfgrouch,

    golfgrouch golfgrouch Sep 21, 2015 11:34 AM in response to Phil_from_Gideon-IT
    Level 1 (0 points)
    Sep 21, 2015 11:34 AM in response to Phil_from_Gideon-IT

    The link are to files located at appldnld.apple.com which I believe is the Apple download server.

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