HT205239: If your iOS 9 device is stuck on Slide to Upgrade

Learn about If your iOS 9 device is stuck on Slide to Upgrade
Ash_2015

Q: Not able to complete Restore - as it is asking me to turn off "Find my iPhone from settings on iPhone" - since I cannot slide I can't get into my iPhone any suggestions.

Not able to complete Restore - as it is asking me to turn off "Find my iPhone from settings on iPhone" - since I cannot slide I can't get into my iPhone any suggestions.

iPhone 4S, iOS 9, upgrade

Posted on Sep 18, 2015 6:48 PM

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Q: Not able to complete Restore - as it is asking me to turn off "Find my iPhone from settings on iPhone" - since I cannot slide I ca ... more

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  • by judenis,

    judenis judenis Sep 19, 2015 1:40 AM in response to Ash_2015
    Level 1 (0 points)
    Sep 19, 2015 1:40 AM in response to Ash_2015

    basically you have approximately 10 seconds after rebooting and entering your code on the iphone (before the "located my device application" starts).

  • by cdalpiaz,

    cdalpiaz cdalpiaz Sep 19, 2015 2:24 AM in response to judenis
    Level 1 (0 points)
    Sep 19, 2015 2:24 AM in response to judenis

    Time is not enough. As soon as iphone appears in itunes I click "restore from backup" and after some seconds the warning with "find my phone" issue poups up ... I can't believe Apple is not providing a solution: we should initiate a class action for all time spent by everybody on this and for all missed calls, business time and personal stress suffered by clients ...

  • by Lexiepex,

    Lexiepex Lexiepex Sep 19, 2015 2:44 AM in response to cdalpiaz
    Level 6 (10,477 points)
    Mac OS X
    Sep 19, 2015 2:44 AM in response to cdalpiaz

    You have to turn off FindMyiPhone in the iPhone, before you can restore.

    This app is running to protect you when somebody else wants to use it or restore it or whatever.

    If you can not turn it off, you can not do what you want.

    Sometime this works when you can not slide to unlock the iPhone:

    first try this: have some one call your iphone and then it will respond to "Slide to Answer" and it will then respond to "Slide to unlock".

    another try: forced restart: press and hold the power button and the Home button at the same time, keep holding, when you see the white apple logo appear, let go and let the iPhone start up completely.


  • by prabhakarfrombangalore,

    prabhakarfrombangalore prabhakarfrombangalore Sep 19, 2015 3:00 AM in response to judenis
    Level 1 (0 points)
    Sep 19, 2015 3:00 AM in response to judenis

    Not able to complete Restore - as it is asking me to turn off "Find my iPhone from settings on iPhone" - since I cannot slide I can't get into my iPhone any suggestions.

     

    iPhone 4S, iOS 9, upgrade

  • by Lexiepex,

    Lexiepex Lexiepex Sep 19, 2015 3:35 AM in response to Ash_2015
    Level 6 (10,477 points)
    Mac OS X
    Sep 19, 2015 3:35 AM in response to Ash_2015
  • by Jbotti,

    Jbotti Jbotti Sep 19, 2015 5:50 AM in response to Ash_2015
    Level 1 (0 points)
    Sep 19, 2015 5:50 AM in response to Ash_2015

    You can turn off FMI from iCloud.com on a computer by doing the following:

     

    1. power off the phone

     

    2. Go to iCloud.com and log in with Apple ID and password. Click "find my iPhone"

     

    3. Choose your device from "all devices"

     

    4. since the phone cannot be located while powered off, after a time an option will pop up saying "remove from account". Click. This will turn off FMI.

     

    5. Power phone back on

  • by cdalpiaz,

    cdalpiaz cdalpiaz Sep 19, 2015 6:59 AM in response to Jbotti
    Level 1 (0 points)
    Sep 19, 2015 6:59 AM in response to Jbotti

    Still not enough. When trying to restore backups in itunes we still receive the warning stating we have to turn off "FindMyPhone" in Iphone settings... :-(

  • by peanut_steel,

    peanut_steel peanut_steel Sep 19, 2015 11:31 PM in response to Ash_2015
    Level 1 (0 points)
    Sep 19, 2015 11:31 PM in response to Ash_2015

    having the same issues with not being able to restore, because of not being able turn off "find my phone", even through icloud. so what i did, was plug it into the computer, open up itunes, put the phone in recovery mode (turn the phone by holding the power button till it turns black, then hold the pwr button for 3 sec, then hold down both pwr and home button for 10 sec, the let go of pwr button and hold home button down for 10-15 sec) once in recovery mode, itunes will recognize a phone in recovery mode, then click restore, then click restore and update. after a long time of the restoring, you will then go through the set up of your phone, make sure you "set up as a new phone", do not click "restore from device or computer", you will only get the "slide to upgrade" again. after agree to terms and enter your icloud account info, you can use your phone again, only its like you never had it before, everything is lost... but i can at least use it, and get my phone calls... ive even gone into my icloud from my phone, and turned off the "find my phone", and the restored it from my last back up, but i still got the "slide to upgrade" problem. but at least i can use it like normal, untill apple figures out what happened... my fault for upgrading a ".0 update", should have waited for the ".1" knowing the first issues would have been take care of.

  • by goono_uk,

    goono_uk goono_uk Sep 20, 2015 1:53 AM in response to peanut_steel
    Level 1 (0 points)
    Sep 20, 2015 1:53 AM in response to peanut_steel

    Peanur steel's way to restore seems to be working so far for me. I had the same problem, couldnt turn off the find my iphone even via Icloud, so have had to restore to factory settings (with data loss). I';m really disappointed it has come tho this but after 2 days wasted trying then theres no other solution for me

  • by Lexiepex,

    Lexiepex Lexiepex Sep 20, 2015 3:05 AM in response to Ash_2015
    Level 6 (10,477 points)
    Mac OS X
    Sep 20, 2015 3:05 AM in response to Ash_2015

    Do it via iTunes in the Mac.

  • by Ash_2015,

    Ash_2015 Ash_2015 Sep 20, 2015 4:39 AM in response to Ash_2015
    Level 1 (0 points)
    Sep 20, 2015 4:39 AM in response to Ash_2015

    Thank you all. Wasted my whole day and night on this one. Had to do it through iTunes by first placing my phone into recovery mode. Was able to back up my data prior to placing in recovery mode.

     

    It did not allow me still to restore from previous backup therefor had to create a new profile with same apple ID. I have been able to use my iPhone all day today with no issues. The update is worth it though

  • by BarryZA,

    BarryZA BarryZA Sep 20, 2015 9:58 AM in response to cdalpiaz
    Level 1 (4 points)
    Sep 20, 2015 9:58 AM in response to cdalpiaz

    My iPhone 5 upgrade went well - no problems, but my wife's iPad 2 was a disaster.  What I had to do was go to iCloud.com and erase the iPad, then restore from the IPSW file - press SHIFT when pressing the RESTORE button in iTunes (Win PC) if the update file is already downloaded.  Then restore an o-l-d-e backup. 

    I will never upgrade any Apple in future without doing a backup first.

    The restore is currently in progress, so I still do not know if I am out of the woods (yet).

    I think Apple needs to get a hammering about this "upgrade"....

  • by BarryZA,

    BarryZA BarryZA Sep 20, 2015 11:06 AM in response to BarryZA
    Level 1 (4 points)
    Sep 20, 2015 11:06 AM in response to BarryZA

    8pm Sunday

     

    And....  No, not fixed.  Find my iPad erased the iPad and I restored the iOS 9 download, then restored the backup.  Took a while, but when the system booted up, the "slide to upgrade" is still totally non responsive.  So , it will have to go to Apple tomorrow.  I hope they have an idea about how to fix what was a perfectly operating tablet....

  • by CheekyTyke,

    CheekyTyke CheekyTyke Sep 20, 2015 11:56 AM in response to peanut_steel
    Level 1 (0 points)
    Sep 20, 2015 11:56 AM in response to peanut_steel

    Hi peanut_steel.  I know what you mean (I'm kicking myself as well) but really the fault lies entirely with Apple.  You can't sell people what are supposed to be premium products that are priced accordingly, and then wreck them with a software upgrade.  It simply isn't good enough.

     

    None of the fixes that have been suggested have worked for me and after 3 x long phone calls with Apple support I still have a brick for a phone.

     

    The irony is I was getting ready to order a new 6s plus when this happened.  I'll be resurrecting my old Nokia 6210 tomorrow as I need a phone for work and Apple are wrecking my livelihood.

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