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Helpful answers
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Sep 19, 2015 3:10 AM in response to mltianaby Jonathan UK,Hi
My sympathies.
You are not talking to Apple here (this is a user-based technical support community), so I'm afraid that no-one here can help you or tell you what Apple will or won't do.
As you have already contacted Apple and been advised of their decision, all you can do is contact them again and ask whether they will reconsider.