Dr. Okey
Level 1 (0 points)

Q: Phone icon not responding to touch

I realized that after accepting iOS 9 update, that the phone icon only takes me to the keypad without the keys responding to touch. Also, the favorites, recent, contacts and voicemail shortcuts are no longer functional. Did anyone face same challenge? Is there any solution please for I have not been able to dial any number since it happened?

iPhone 5, iOS 9

Posted on Sep 19, 2015 6:39 AM

Close
Dr. Okey

Q: Phone icon not responding to touch

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Sep 20, 2015 6:57 AM in response to Dr. Okey
    Community Specialists
    Sep 20, 2015 6:57 AM in response to Dr. Okey

    Good day Dr. Okey,

     

    I notice you are a new user of Apple Support Communities - Welcome! I hope we see you contributing often in the future.

     

    My understanding of your issue is that since updating your iPhone to iOS 9, the keypad in your Phone app is unresponsive, as well as a number of other places within the app. I know it must be frustrating to be unable to use your phone to make calls. Let's see if we can get you back up and running.

     

    You don't mention if the touchscreen is responsive in other apps or on the home screen. If the unresponsiveness is general, you should troubleshoot using the steps in this article - If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch.

     

    If your issue is specific to only the Phone app, I would suggest a different approach. First, force all apps to quit and try again - Force an app to close in iOS.

     

    If your issue is still present, the next step would be restarting the iPhone - Restart your iPhone, iPad, or iPod touch.

     

    Should that not resolve your issue, you will want to erase the iPhone and set it up as a new device - How to erase your iOS device and then set it up as a new device or restore it from backups.

     

    I would very much like to know if these ideas resolved your issue, and of course if the problem continues please post back so we can continue working on it.

     

    Thanks for using Apple Support Communities.

     

    Safe computing.