Tomskyair

Q: Apple's fixes for "slide to update" iOS 9 bug - waste of time!

As I'm also affected by the infamous "slide to update bug" that apparently occurs when upgrading from iOS 7 directly to iOS 9 I have just come to the conclusion that none - yes, absolutely none, zero, nada, zilch - of Apple's troubleshooting suggestions work at all. The only way out, also according to my local Apple Store, is to nuke the phone, i.e. doing a factory restore by DFU mode.

 

My current, not too uncommon situation is a fried iPhone 4S after the automatically downloaded OTA update has been installed. Being stuck forever at the dreaded, unresponsive "slide to update" screen. However, iTunes does recognize the phone as my iPhone and even shows the data usage bar correctly. So it's safe to assume that there actually is a fully functioning iOS under the frozen, unresponsive surface.

 

Apple's official fix now recommends to restore the affected iDevice through iTunes. Trying to do so inevitably ends with an error message that "Find my iThing" has to be turned off in the iCloud settings of, guess what, the fried device.This applies for both restore options (factory restore or restore from backup). Ironically enough I had "Find my iPhone" turned off before. OK doesn't work, fail #1.

 

I have a fairly recent backup, so I didn't bother to make one. But just for the sake of convenience I thought I could try out Apple's suggestion to create a backup of the frozen phone. Uh oh, bad luck too; either sync/backup hangs in an endless loop, essentially freezing iTunes too or an error message pops up that the device couldn't be backed up because "it isn't configured yet". Where exactly was it where the whole process screwed up completely? Oh, configuration; fail # 2.

 

That whole fix looks to me like some hastily slapped together theoretical advice just to show "yes, we are doing something about it".

 

So I tried another option, going beyond Apple's useless suggestions, and put the phone in restore mode using power and home button (cable and iTunes logos on the device screen when mode has become active) while being connected to iTunes. iTunes prompted me with a message that there is a problem with my iPhone and it needs to be updated or restored. "Update" would keep my current data and settings, so I chose that option. As iTunes downloads an entirely new iOS installation file (1.47 GB - so that explains the long download times at the current high demand) I thought that might help a bit but in vain. Tried the update multiple times with different options (SIM removed, ignoring WiFi setup, connected and unconnected to iTunes computer) as the installation file isn't immediately deleted; all to no avail. Phone is always stuck at the second "slide to update" screen.

 

All remaining options are destructive and will essentially wipe my phone completely, be it "restore" through the restore mode or the DFU setup, as my local Apple folks said. And I'm not overly optimistic whether the last iOS 7.1.1 backup can be used to restore the iOS-updated phone afterwards, there are already reports from people who factory restored their phones and the problem just resurfaced when trying to configure the restored iOS 7-backup. But currently there seems to be no other solution than to wipe the phone other than putting the frozen thing aside and waiting for Apple to bring a fixed iOS 9.0.1 that configures properly on pre-iOS 8 devices when updating from iOS 7.

 

Fortunately (and intentionally) I don't keep much personal data on my phone, such as thousands of photos, mails or text messages, notes and password information unless it's backed up elsewhere because apart from failing software updates there are other possibilities to irretrievably lose all this information such as an accident or theft.

 

But I think my current iPhone 4S and the iPad 3 (iOS 9 contrary to all previous iOS 8 installations running like a charm, BTW) are going to be my last iOS devices. I'm getting enough of that paranoid "walled garden" philosophy essentially locking up your data and information. If there was a possibility to easily transfer app data from an iPhone to the computer using a file browser like OS X Finder or Windows Explorer I bet I'd be able to retrieve all important files as the iPhone under the frozen surface seems to be fully functional. And I have always asked myself what that whole configuration bullcrap after an iOS update is about anyways. Why doesn't the stupid thing just pick the previous configuration settings? It's a just a software update that should run as smooth and unnoticed as possible. I'd think most users would be pleased if it just updated and only asked for configuration changes if new features/apps required them.

iPhone 4S, iOS 9, Fried after update from iOS 7.1.1

Posted on Sep 19, 2015 9:41 AM

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Q: Apple's fixes for "slide to update" iOS 9 bug - waste of time!

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  • Helpful answers

  • by elcpu,

    elcpu elcpu Sep 19, 2015 9:58 AM in response to Tomskyair
    Level 6 (16,265 points)
    Photos for Mac
    Sep 19, 2015 9:58 AM in response to Tomskyair

    Try going through iCloud to disable Find my iThingy as you called it.... 

     

    http://9to5mac.com/2015/09/18/how-to-fix-slide-to-upgrade-error-ios-9/

  • by Tomskyair,

    Tomskyair Tomskyair Sep 20, 2015 2:45 AM in response to elcpu
    Level 1 (15 points)
    Sep 20, 2015 2:45 AM in response to elcpu

    I eventually found a way to successfully downgrade my phone to iOS 8.4.1 without losing almost anything on it using a procedure put together from Google finds and my limited knowledge of iOS.

     

    What didn't contribute anything to the solution were Apple's official suggestions as none of them could be applied successfully (restore, backup, etc.).

  • by elcpu,

    elcpu elcpu Sep 20, 2015 4:50 AM in response to Tomskyair
    Level 6 (16,265 points)
    Photos for Mac
    Sep 20, 2015 4:50 AM in response to Tomskyair

    Hi Tom, glad that you got it fixed for now. Reverting back to 8.4.1 is not easy. Please remember this is a user to user forum and frankly I agree with you - I have read the Apple instructions for the "Slide to Update" I and I found them lacking myself.

     

    I have updated to 9 on an iPhone and and iPad with no issues. The "Slide...." problem you encountered is not common - I wonder if it would be worth it to try again? Or perhaps if all is ok for you at the moment, maybe waiting for 9.0.1? (don't know when that will arrive).

  • by deggie,

    deggie deggie Sep 20, 2015 5:08 AM in response to elcpu
    Level 9 (54,843 points)
    iPhone
    Sep 20, 2015 5:08 AM in response to elcpu

    I don't get how you come to the conclusion that the instructions are "lacking". Is it because it is short and to the point. It does work for quite a number of people.

  • by elcpu,

    elcpu elcpu Sep 20, 2015 5:44 AM in response to Tomskyair
    Level 6 (16,265 points)
    Photos for Mac
    Sep 20, 2015 5:44 AM in response to Tomskyair

    This step not included in Apple's instruction might help (from the article I linked earlier):

    If your device is protected with Find My iPhone, you are in more trouble and should likely seek official Apple Support. However, before the first step, try logging in to iCloud.com and removing your device from the Find my iPhone portal. In some circumstances, your frozen iPhone will be able to detect the protection has been removed and allow you to continue as normal.

  • by Tomskyair,

    Tomskyair Tomskyair Sep 20, 2015 8:11 AM in response to deggie
    Level 1 (15 points)
    Sep 20, 2015 8:11 AM in response to deggie

    They don't work for a significant number of people at all, period.

     

    Had a working fix posted here but it was removed by an anonymous "host" without any other explanation than "it contains questionable advice", implying I actually didn't test the procedure myself and that it was all conjecture. It wasn't, as it actually saved my bricked 4S. Don't know which of the Apple commandments I violated but couldn't care less. No worries, it won't happen again, I'm out of here.