whatsapp videos not working

😠whatsapp videos not working

Hey there jo-12,

It sounds like your WhatsApp app is not functioning correctly. I would recommend using these steps from the following article to help troubleshoot the issue here:

If an app you installed unexpectedly quits, stops responding, or won’t open

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

1. Make sure that you're using latest version of iOS.
2. Open the App Store and tap Updates.
3. If updates are available, tap Update All.
4. If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Delete and reinstall the app

1. Tap and hold the app until it jiggles.
2. Tap the on the app.
   
3. Press the Home button.
4. Go to the App Store and download the app again.
5. Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

1. Find the app in the App Store.
2. Tap the app, then tap Reviews.
3. Underneath App Store Customer Reviews, tap App Support.

Thank you for using Apple Support Communities.

Hi:

Same case than JO_12

I have followed your steps ( update IOs and reinstall application) and the situation is the same : when I select one video to send, Whatsapp dissapears

It doesn´t matter if the video is short or long. If I try with a new one, when I finish the recording, the same situation: Whatsapp disspaears

Thank you

Same here with iPhone 6. I can hear the video but there is a black screen.

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