smithypga
Level 1 (0 points)

Q: ios9 slide to upgrade phone wont be recognised

i have just upgraded to ios9 and stuck on the slide to upgrade page i have done the restart to dfu mode and i cannot get my phone to sync to itunes i cannot download the latest itunes as dont have windows 7 so where do i go from here done everything suggested and cannot sync the phone to itunes?? please help

iPhone 4S, iOS 9

Posted on Sep 19, 2015 11:12 AM

Close
smithypga

Q: ios9 slide to upgrade phone wont be recognised

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Sep 20, 2015 11:26 AM in response to smithypga
    Community Specialists
    Sep 20, 2015 11:26 AM in response to smithypga

    Hey smithypga,

     

    I see you are a new user here in Apple Support Communities - welcome! I hope we find you contributing often in the future.

     

    I am sorry to hear you are having an issue with completing the upgrade to iOS 9, I am sure it is frustrating. In order to manage your iPhone running iOS 9 you will need to install a version of iTunes that will work with your operating system. One of these two will do it, depending on your version of Windows -

    iTunes 12.1.3 for Windows (32 bit)

    iTunes 12.1.3 for Windows (64-bit)

     

    Once the new version of iTunes is installed, I would suggest that you troubleshoot your iPhone issue using the steps in this article - If the Slide to Upgrade screen won't go away after you update to iOS 9.

     

    I would be very interested in learning how this turns out for you, please let us know if it works so other users may find a resolution. 

     

    Thanks for using Apple Support Communities.

     

    Happy computing.