After having my Apple Watch for a month or so, it now has a small red box at the top of it with a line through it. I powered it off and back on. Did not fix it. I unpaired it and tried to re-pair it. Now cannot pair with my iPhone 6. What is going on?
Apple Watch, iOS 8.4.1
There is a difference between being disconnected and unpaired.
If your watch face shows a red phone symbol with a line through it, this means that your Apple Watch and iPhone are disconnected.
You did not need to re-pair your Apple Watch - just reconnect it. They should reconnect automatically when your watch and iPhone come back within range of each other. If they don't, follow these steps - checking after each one - until they do:
- Check that Bluetooth and Wi-Fi are both enabled on your iPhone and that your iPhone and Apple Watch are close by each other.
- Check also that you haven't enabled Airplane Mode on your watch.
- Disable and then re-enable Bluetooth on your iPhone: (Settings > Bluetooth)
- Enable and disable Airplane Mode on your Apple Watch: Swipe up on the watch face > Swipe sideways to the Settings Glance > Tap the airplane icon to enable Airplane Mode (this turns off Bluetooth & Wi-Fi) > Wait for a short while > Tap the icon again to disable Airplane Mode (re-enables Bluetooth and Wi-Fi) > Connected should appear at the top of the screen.
- Restart both devices.
There is a difference between being disconnected and unpaired.
If your watch face shows a red phone symbol with a line through it, this means that your Apple Watch and iPhone are disconnected.
You did not need to re-pair your Apple Watch - just reconnect it. They should reconnect automatically when your watch and iPhone come back within range of each other. If they don't, follow these steps - checking after each one - until they do:
- Check that Bluetooth and Wi-Fi are both enabled on your iPhone and that your iPhone and Apple Watch are close by each other.
- Check also that you haven't enabled Airplane Mode on your watch.
- Disable and then re-enable Bluetooth on your iPhone: (Settings > Bluetooth)
- Enable and disable Airplane Mode on your Apple Watch: Swipe up on the watch face > Swipe sideways to the Settings Glance > Tap the airplane icon to enable Airplane Mode (this turns off Bluetooth & Wi-Fi) > Wait for a short while > Tap the icon again to disable Airplane Mode (re-enables Bluetooth and Wi-Fi) > Connected should appear at the top of the screen.
- Restart both devices.
As you have now unpaired your watch via the iPhone app - but without this being reflected on your watch - follow these steps:
On your Apple Watch: tap on Settings > General > Reset > Erase all Content and Settings.
This will reset your Apple Watch to the factory settings.
Then re-pair it using the Apple Watch app on your iPhone, choosing to restore your Apple Watch from backup when the option is offered:
Hi Jim
You're most welcome! Sorry to hear about your troubles with Apple ID, but glad to know that you're back up and running.
Jonathan - that got it done, although it was **** trying to restore from the backup. I gave up and simply told it that it was a new watch. I had an Apple ID for a long time and a year or so ago some rocket scientist at Apple decided that anyone having one of the "old", non-email type userids had to get a new one. And thus started a LOT of grief for me with IDs, passwords, etc. trying to get it all straight on an iPhone, iPod, iPad, and an iMac. Everything was fine until I was forced to change my ID. I'd like to get my hands on the bonehead that forced that change down,our throats. Anyway, thanks for the help - your answers got me back in business with my watch.
Regards, Jim
Watch has red box with line through it. Cannot re-pair.
