iCloud photo not accessed when in cellular

Question

Level 1

5 points

iCloud photo not accessed when in cellular

OK here it goes,

when I try to see,mail,share my iCloud stored photos when on cellular network and not wifi,I get an exclamation mark on the bottom right corner of the photo and an error message

toggle switch is on in settings for apps using cellular data.

i Tried resetting network settings with no luck...

all this on an iPhone 6,fresh install of iOS 9,and restore from backup.

any ideas????

ps on a second note when doing a network reset settings shouldn't the phone restart?at least that's what I remember from earlier iOS versions...

thanks in advance everyone!

iPhone 6, iOS 9, null

Posted on Sep 19, 2015 11:08 AM

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Answer 1

Straddle

Level 1

19 points

Sep 19, 2015 1:11 PM in response to andreashadji

Same with me! iPhone 6 Plus 16 GB.

Discovered today that I get exclamation marks in the bottom right corner instead of the "downloading" circle. But only in cellular networks, not in Wifi. Tried the following, without success:

1) Disable Cellular access for Photos in Settings. Open Photos and tap on a picture. I get the warning, that I have to enable Cellular downloads. Did that - again the exclamation mark.

2) Disable iCloud Photo Library on iPhone. All Photos deleted from the device. Then re-enable iCloud Photo Library. No success!

It worked before upgrading to iOS 9 though - is this a bug or a feature?

Cheers!

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Answer 2

andreashadji Author

Level 1

5 points

Sep 19, 2015 1:30 PM in response to Straddle

DDefinitely a bug and makes me wonder how it slipped through.....makes iCloud Photo Library useless when out and about...

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Answer 3

Straddle

Level 1

19 points

Sep 22, 2015 12:18 PM in response to andreashadji

Any solutions?

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Answer 4

andreashadji Author

Level 1

5 points

Sep 22, 2015 12:33 PM in response to Straddle

Nope....wondering why no one else talks about it???

icloud photo is useless when out in the street.....

for gods sake APPLE act.....

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Answer 5

Straddle

Level 1

19 points

Sep 22, 2015 12:36 PM in response to Straddle

TThere are lots of entries complaining about unable cellular connections in iOS 9. Seems to concern many different apps!

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Answer 6

Straddle

Level 1

19 points

Sep 23, 2015 10:21 AM in response to Straddle

Today I called Apple Care+ and now the problem is solved!

Try the following:

1. Disable Wifi

2. Go to Settings - iCloud and log out of iCloud. You can confirm all dialogues and finish by keeping your calendar entries, notes etc.

3. Log in to iCloud.

Now all the photos download again and it should work!

Hope this helps!

Cheers!

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Answer 7

andreashadji Author

Level 1

5 points

Sep 23, 2015 10:56 AM in response to Straddle

you are the best!!!!

finally works!!!!!!!

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Answer 8

Straddle

Level 1

19 points

Sep 23, 2015 11:26 AM in response to andreashadji

OK cool!

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Answer 9

Oct 4, 2015 8:57 AM in response to Straddle

I Tried this and now the only photos on my phone are the ones that haven't been uploaded to iCloud yet. all of my old photos are gone as well as all of my shared albums. I have already tried restarting. What did I do wrong? How can I get them back?

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Answer 10

Straddle

Level 1

19 points

Oct 4, 2015 10:42 AM in response to msjaybrit

The photos should download onto your device over time. Depends on your network speed.

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