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All replies
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Helpful answers
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Sep 20, 2015 12:18 PM in response to TheFedgeby Brett L,Greetings TheFedge,
I see this is your first post in Apple Support Communities - welcome! I hope we can look forward to your continued particiapation.
It sounds like you are trying to make a backup of your iPhone prior to updating it to iOS 9 - a very good idea! You get an error message saying the iPhone has disconnected and the backup does not complete. You have tried restarting both iPhone and computer with no change. Is that right?
This article gives a number of other steps you should try to resolve this issue - If you can't make an iTunes backup of your iPhone, iPad, or iPod touch.
It would be great to hear if this resolves the issue for you, so other users can learn from your experience. If the issue continues to persist, of course, please post back so we can continue to assist.
Thanks for using Apple Support Communities.
Be well.
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Sep 23, 2015 3:48 PM in response to Brett Lby TheFedge,I had no luck and ended up just putting it in recovery mode to force the restore and update.
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Sep 27, 2015 6:53 AM in response to TheFedgeby joe_7399,Hello TheFedge,
We're glad that you were able to resolve this situation by using recovery mode to restore and update your iPhone.
Thank you for taking the time to reply and let us know what steps you took to resolve this update issue. We are glad that you are a part of the Apple Support Communities and look forward to your continued involvement!
Have a great day!
