HT203122: If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch
Learn about If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touchQ: iphone 6 plus stuck on connect to itunes picture and wont turn on. called apple support and they cant do anything and i havent had ... iphone 6 plus stuck on connect to itunes picture and wont turn on. called apple support and they cant do anything and i havent had my phone for over 48 hours is anyone else having this problem? more
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Helpful answers
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Sep 19, 2015 1:34 PM in response to ashleypr2012by modular747,Assuming this phone was never jailbroken, try using recovery mode as described in this support article:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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Sep 19, 2015 1:38 PM in response to modular747by ashleypr2012,my phone has never been jailbroken. they tried that last night when i called them and it just keeps saying it failed
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Sep 19, 2015 1:58 PM in response to ashleypr2012by modular747,Do you get a specific error message number? At what point does it fail?
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Sep 19, 2015 2:12 PM in response to modular747by ashleypr2012,yes its an error message of 54. and sometimes it fails in beginning and then other times its when the bar is half way full on my iphone and it says it failed to restore
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Sep 19, 2015 2:25 PM in response to ashleypr2012by modular747,Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
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Sep 21, 2015 4:28 PM in response to ashleypr2012by jomz21,I got same problem here, i tried 5 times but to no avail, your last option is to bring it to service proider to check if its hardware problem, seems the phone is not booting the restore and update from itunes, got this problem only after updating to OS 9, got no problem from previous OS.
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Dec 3, 2015 1:42 PM in response to jomz21by SamJobz,Did you end up fixing your phone if so how did u do it also got the sam issue here