ChrisM10

Q: Stuck key on 12 inch Macbook keyboard

I wonder if anyone can help me.  The "i" key on the keyboard of my 12 inch Macbook is sticking.  It does not have the same "click" or tactile feedback that the other keys have.  I try to keep the keyboard clean and free of crumbs, dust, etc, however something just doesn't seem right.  Is there a safe way to remedy the problem myself? 

 

Thanks!

Chris

MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.5)

Posted on Sep 19, 2015 5:20 PM

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Q: Stuck key on 12 inch Macbook keyboard

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  • by jennzee6,

    jennzee6 jennzee6 Oct 31, 2015 4:27 PM in response to ChrisM10
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    Oct 31, 2015 4:27 PM in response to ChrisM10

    I'm not adding anything new. I have the exact 'key sticking' problem and I'm on my second Macbook because of the issue and now have the same problem again with my new Macbook. Very frustrated.

  • by Roudy,

    Roudy Roudy Nov 5, 2015 11:26 AM in response to ChrisM10
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    Nov 5, 2015 11:26 AM in response to ChrisM10

    I have two somewhat different issues.

     

    My keyboard is definitely sticky. Some keys get stuck down, but usually pop back up.  But more than than the whole keyboard feels sticky and doesn't work well.  I am a good typist, or was, now my typing is terrible. I can't tell if it because you really have to slam the keys on this computer. 

     

    Also, while I am typing, the cursor will jump around. So when I am typing on a line, suddenly I will be typing farther up in the text.  I have been extra carfeful not to touch the trackpad, but this is an on-going thing.  Has anyone else experienced this?

  • by NorthLondonApple,

    NorthLondonApple NorthLondonApple Nov 10, 2015 1:16 AM in response to amys888
    Level 1 (0 points)
    Nov 10, 2015 1:16 AM in response to amys888

    Mine too - 3 months old and return key is stuck.... :-((

  • by galvesean,

    galvesean galvesean Dec 16, 2015 4:17 PM in response to ChrisM10
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    Dec 16, 2015 4:17 PM in response to ChrisM10

    same here- left shift key andspace bar.  genius appttom.

  • by karisyd,

    karisyd karisyd Dec 20, 2015 4:02 AM in response to Roudy
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    Dec 20, 2015 4:02 AM in response to Roudy

    Yes, I have exactly the same issue. Not only is my 'l' key starting to stick, it only responds to clicks in the top half - I also have the very annoying and intermittent cursor jumping going on. Anyone else with that problem? I found one thread with a couple of messages, but the best advice was to clean the trackpad, which I have done but to no avail.

  • by karisyd,

    karisyd karisyd Dec 20, 2015 4:04 AM in response to Roudy
    Level 1 (0 points)
    Dec 20, 2015 4:04 AM in response to Roudy

    Yes, I have exactly the same issue. Not only is my 'l' key starting to stick, it only responds to clicks in the top half - I also have the very annoying and intermittent cursor jumping going on. Anyone else with that problem? I found one thread with a couple of messages, but the best advice was to clean the trackpad, which I have done but to no avail.

  • by applesnotbad,

    applesnotbad applesnotbad Dec 21, 2015 12:59 PM in response to karisyd
    Level 1 (0 points)
    Dec 21, 2015 12:59 PM in response to karisyd

    Same problem here. I am now on my third 12" macbook. Had the other two replaced because of sticking keys -- one edge of the key would get stuck down and no longer press-able. First the delete key. On my next machine the right shift key. On my third machine I checked all the keys very carefully before I left the store and they all worked. Always one edge or one corner that failed. Now the left shift key failed three days ago, and today the right arrow key stuck at the bottom left corner.

     

    Last time I took it to the genius bar they said it was some sort of problem with the rubber membrane and they'd have to replace the whole thing. But this has happened on three different machines now! This is bad enough that I am planning to trade this machine for an older Air or perhaps a 13" macboook. There seems to be a serious design or manufacturing problem with the keyboard.

  • by CobaltG,Helpful

    CobaltG CobaltG Dec 31, 2015 8:07 PM in response to ChrisM10
    Level 1 (5 points)
    Dec 31, 2015 8:07 PM in response to ChrisM10

    I had this problem on my left shift key, but only one side. It was intermittent too, but eventually got stuck. I tried lifting the keys with a spudger – which I do not recommend, felt like they were bolted on and lifting them far would break them. I blew some compressed air into the narrow gap between the key and the top case, and the air sort of worked the dirt (crumb?) out.

     

    If you have some compressed air or a camera-blower or something, it could be a quick fix that saves you from a trip to the Apple store.

  • by vdubug,

    vdubug vdubug Jan 9, 2016 5:08 AM in response to CobaltG
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    Jan 9, 2016 5:08 AM in response to CobaltG

    Thanks indeed. A strong blast of compressed air fixed this for me too.

  • by FUGW,

    FUGW FUGW Jan 9, 2016 5:45 AM in response to applesnotbad
    Level 1 (5 points)
    Jan 9, 2016 5:45 AM in response to applesnotbad

    I am also on the second repair this time because the "delete" key got stuck in one corner. As I said before this is a design flaw and I think Apple should design a set of Velvet gloves just to work with this interesting but finicky keyboard, because any dirt or grease that our fingers have, make the keys get stuck. The gloves of course would have to be complimentary

  • by kimgood,

    kimgood kimgood Jan 9, 2016 6:01 PM in response to CobaltG
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    Jan 9, 2016 6:01 PM in response to CobaltG

    Yes, cetainly only lifting the edge of keys with a very thin plastic, in my case, a somebody's plastic name card, is alleviating the symptom. If you lift a little bit harder, then the corner pops up, but it will click back again if you push again. I suspect dirt or hairs seem to be stuck and interefered with that 'butterfly' mechanism.

  • by abbyzigman,

    abbyzigman abbyzigman Jan 16, 2016 2:00 AM in response to kimgood
    Level 1 (0 points)
    Jan 16, 2016 2:00 AM in response to kimgood

    I am having the same issue with sticking keys.  First it was the o key, then 0 and now R.  I have an appt today with a genius.  I recently started to use this as my only laptop after I sold my Macbook Pro 2013.  Hope this isn't an ongoing issue with the new key design butterfly mechanism.  Seems like many of us have this issue with over 4000 views?

  • by clj1230,

    clj1230 clj1230 Jan 17, 2016 3:46 PM in response to ChrisM10
    Level 1 (0 points)
    Jan 17, 2016 3:46 PM in response to ChrisM10

    Yes.  I had a stuck return key after owning the computer for 2 weeks.  I brought it in.  They sent it back to apple to get fixed and they replaced the whole keyboard.  I also had problems with the wifi so they replaced the logic board too.  I picked it up this past Friday.  By Sunday, the Tab key is now sticking.  This keyboard is horrible. I'm going to have to bring it again and see what they say.  I'm guessing they will tell me I need to send it back again.

  • by abbyzigman,

    abbyzigman abbyzigman Jan 17, 2016 4:48 PM in response to clj1230
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    Jan 17, 2016 4:48 PM in response to clj1230

    Yup they sent mine out yesterday and told me they would be replacing the keyboard.  Seems like a design flaw to me if so many of us are having an issue with short time use?

  • by clj1230,

    clj1230 clj1230 Jan 17, 2016 5:03 PM in response to abbyzigman
    Level 1 (0 points)
    Jan 17, 2016 5:03 PM in response to abbyzigman

    I actually just fixed my key! I used an acupuncture needle to carefully "unstick" it without damaging it. I've at least saved myself a trip back to the Apple Store...

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