its_hod
Level 1 (4 points)

Q: I am stuck on the "slide to upgrade" screen too and I have tried connecting to my itunes but it keeps asking for access from my phone which I can't do obviously as I am stuck. Someone help please!

Stuck on "slide to upgrade" and can't connect to itunes

iPhone 5

Posted on Sep 19, 2015 3:34 PM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (59,994 points)
iPhone
A:

Here is the Apple support document regarding this issue. If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

Posted on Sep 19, 2015 3:35 PM

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its_hod

Q: I am stuck on the "slide to upgrade" screen too and I have tried connecting to my itunes but it keeps asking for access from my ph ... more

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  • Helpful answers

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Sep 19, 2015 3:35 PM in response to its_hod
    Level 9 (59,994 points)
    iPhone
    Sep 19, 2015 3:35 PM in response to its_hod

    Here is the Apple support document regarding this issue. If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

  • by Kappy,

    Kappy Kappy Sep 19, 2015 3:45 PM in response to its_hod
    Level 10 (271,860 points)
    Desktops
    Sep 19, 2015 3:45 PM in response to its_hod

    And, you can  try this as well:

     

    Here's one person's solution: How to backup photos from bricked iPhone (slide to upgrade) after upgrading to iOS 9.

     

    If you have no success with the above then sign into your iCloud.com page, click on the Find My Phone icon, and remove your device from it. Then try this:

     

    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by its_hod,

    its_hod its_hod Sep 19, 2015 4:18 PM in response to Kappy
    Level 1 (4 points)
    Sep 19, 2015 4:18 PM in response to Kappy

    I have never synced my phone with itunes on this computer before so it keeps asking for access on my phone. What can I do?

  • by Kappy,

    Kappy Kappy Sep 19, 2015 4:26 PM in response to its_hod
    Level 10 (271,860 points)
    Desktops
    Sep 19, 2015 4:26 PM in response to its_hod

    I don't know what you are doing. If you followed the process, then it makes no difference whether you ever synced your phone with a computer.