esy_uk

Q: problems with sending digital message with apple watch

hi,

me and my wife both have apple watch. we both have paired our watches to our iphones, but when we try to send a digital message nof us get's the message.

what should id do?

thank you

iPhone 6, iOS 9

Posted on Sep 19, 2015 11:49 PM

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Q: problems with sending digital message with apple watch

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 20, 2015 2:27 AM in response to esy_uk
    Level 7 (29,474 points)
    Apple Watch
    Sep 20, 2015 2:27 AM in response to esy_uk

    Hi - try these steps, which have worked for others:

     

    After pairing Apple Watch with an iPhone, you may need to wait an hour or more before you can receive a Digital Touch.

     

    • In the Contacts app on your iPhone:
      • Check that the contact card for each friend includes their Apple ID email address and iPhone phone number (edit the contact cards where necessary).
      • Check that your own contact card includes your Apple ID email address and your own iPhone phone number.
    • Check that you have added your friends to the Friends list on your Apple Watch:
      • On your iPhone: Apple Watch app > My Watch > Friends.
      • To add more friends: In the Friends list > Add Friend > tap someone in the list of contacts. (If someone isn't in the list, open Contacts on your iPhone, add them there, then try again).
    • [You may find that this step is not necessary: Delete old iMessage conversations with your friends - on your iPhone and Apple Watch:
      • iPhone > Messages > swipe left on a message thread > delete.
      • Apple Watch > Messages app (from the Home screen - accessed via single press on the Digital Crown) > swipe left on a message thread > tap on trash.]
    • Set new Messages conversations to start from your iPhone's phone number.
      • iPhone > Settings > Messages > Send & Receive > scroll down to Start New Conversations From > choose your iPhone phone number.
    • On your iPhone in the Apple Watch app: My Watch > General > Reset > tap on Reset Sync Data (you will not see anything happen after tapping it - the process runs in the background). Wait for a minute or so before continuing.
    • Disable and re-enable iMessage on your iPhone:
      • iPhone > Settings > iMessage > toggle off / on again.
    • Restart both your iPhone and your Apple Watch.
      • Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.
    • To send a Digital Touch:
      • Press the side button on your watch > Choose a friend (turn the Digital Crown then tap on the icon or picture in the middle of the display) > Tap the Digital Touch icon (pointed finger).
      • Send a sketch (draw on the screen using your finger), a tap (tap the screen once or more) or your heartbeat (place two fingers on the screen until you see and feel your heartbeat).

     

    More help here: Use Digital Touch - Apple Support