Q: Not able to open attachments in email after dowloading ios 9
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Oct 23, 2015 6:12 AMby a1chang,I personally believe (IMHO) that this problem will never be "fixed" by Apple to our satisfaction. This is my opinion:
Apple cleans up emails, attachments and large ones, to save memory in order to fit the 16 GB devices. "They" believe that if you want to retain old email, do not delete it from the server. Most email servers has significantly higher capacity these days. They provide the summary for the email, and if you want to read/obtain the attachments, it can re-download it from the servers. The clean up is perform periodically on some schedule. I see the exact same situation with IMAP, except if you delete the email on any device, it will delete it all the devices.
The problem is, due to the way POP works, we were able to retain "deleted" email from the servers and it has some advantages that we have taken advantage of. I've tried other email apps and deleted it because the email database used way too much memory because it kept everything and it was a major task to delete the email to not use up the memory. (I was using it for my security cameras, and it sends a email with the photo attached when it detects motion. To clean up, it was easier to delete the account and add it back in.)
Even though the behavior has changed and there is some logic to it, (retaining all attachments locally can really chew up the memory on the device with no way to delete attachments,) such a change knowingly or not, without notification is not good. Also, the behavior of the Mail app and error message is a bug. It should notify the reason why it can not download the email / attachments - "The attachment / email is no longer on the server" / "The email has been deleted from the Server", etc. Another disadvantage of cleaning up email, is loss of referring to old email when internet is not available and there is no way on the iOS to save important email to let say a PDF. It needs a send to option to save the attachment also.
Every approach has advantages and disadvantages, but changes without notification is not good, especially for historical email.
Apple probably did not realize the impact of the change of behavior, and once the Email was deleted and no longer available on the server, there is nothing they can do. Whether the "fix" the problem going forward by fixing the error message and adding an option for the user to retain old email at the expense of storage or not for those that don't care.
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Oct 23, 2015 3:48 PMby Will 616,As penance for incorrectly calling the resolution of the issue following the iOS 9.1 upgrade I have spent the evening drafting a new fault description for the apple feedback site. Feel free to copy from this post and submit as many times as you like at: http://www.apple.com/feedback/
Subject:
iOS 9 issue with pop/smtp email
Description:
Following upgrade to iOS 9, the content of emails downloaded to pop/smtp email accounts are randomly lost after roughly 24 hrs. The email content is replaced by the message: This message has not been downloaded from the server. The same email accounts on an iMac running OS X Yosemite & another iOS devices still running iOS 8 do not exhibit this behaviour. The 4 iOS devices upgraded to iOS 9 (iphone 6 & 5c, iPad 3 & air2) all exhibit the same behaviour.The same behaviour has been confirmed at iOS 9.0, 9.01, 9.02 and 9.1. Unlike ios8, when mobile data is not available on the iOS9 devices image content is lost from downloaded emails.Loss of the email content is unrelated to emails presence on the email provider's server. This iOS9 bug has resulted in the loss of irreplaceable user email data.
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Oct 23, 2015 5:00 PMby Lv2stamp,thank you for writing that up for us...I did submit that too!!
as another thing I noticed today as a fr asked me a question about something back in August so I went to my calendar and everything in the past has been deleted from my calendar....the stuff going forward is still there but why is my older stuff now gone????
