SickOfApple5
Level 1 (0 points)

Q: I keep getting this when trying to login to iMessage. I have never had any trouble with iMessage in the past - "Messages can’t log in to xxxxxx@hotmail.com because your login ID or password is incorrect" I need help that isn't old.

I keep getting this when trying to login to iMessage. I have never had any trouble with iMessage in the past - "Messages can’t log in to xxxxxx@hotmail.com because your login ID or password is incorrect" I see a lot of people have had the same issue but there are no recent remedies that are up to date with all the changes. PLEASE HELP! Maybe Apple could actually answer rathe than leaving it to us to always try and figure it out.

Posted on Sep 20, 2015 12:31 AM

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SickOfApple5

Q: I keep getting this when trying to login to iMessage. I have never had any trouble with iMessage in the past - "Messages can’ ... more

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 20, 2015 9:19 AM in response to SickOfApple5
    Level 9 (70,250 points)
    iTunes
    Sep 20, 2015 9:19 AM in response to SickOfApple5

    Do you have 2 step verification set up for your Apple ID? If so, you will need to generate an application specific password for Messages and FaceTime.

     

    Apple ID - Manage

     

    Apple ID - Two Step Verifications FAQ

     

    Two-step authentication for iMessage and FaceTime

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 20, 2015 1:16 PM in response to SickOfApple5
    Level 9 (73,011 points)
    Applications
    Sep 20, 2015 1:16 PM in response to SickOfApple5

    Hi,

     

    This board is hosted by Apple but the vast majority of Porters are other users like yourself.

    There are some "Hosts" (moderators) employed by Apple but they rarely post on matters about Apps and hardware. (you might see posts in the "Using Apple Discussions" area).

     

    There have been  some Community Specialists who are posters paid to look for unanswered Posts that in most forums are over 24 hours old (slipped to the second page in most cases).

    On really fast forums they may wait longer then the 2 page "rule" and be closer to the actual 24 hours.

     

    As Eric hints at it may be changes you have made elsewhere that are the issue.

    Setting up @ step Verification needs an Application specific password set for FaceTime and Messages.

     

    The System Preferences > Date and Time > Automatic Time Server setting can stop you logging in.  (Apple error messages phrase it as "registering" in some cases).

    Also if you have changed Time Zones and not adjusted the computer you can get this error.

     

     

     

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    9:16 p.m.      Sunday; September 20, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad