Cannot buy storage with iCloud for Windows

Question

Level 1

12 points

Cannot buy storage with iCloud for Windows

Recently I have noticed my iCloud storage subscription was cancelled, as I have forgotten to allocate money for it on my personal bank account.

When I try to subscribe to the storage space I had before, iCloud for Windows does not display the options.

The program displays the window when I click the "Storage" button, but it is under-sized and empty.

This worked fine on Windows 8.1, but I am now on Windows 10. Please note that I don't have an iOS device to buy the storage from there.

Anyone has similar issues?

iCloud-OTHER, Other OS, Windows 10

Posted on Sep 20, 2015 6:24 AM

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Answer 1

UnionAve

Level 1

0 points

Sep 24, 2015 9:20 PM in response to Bluerain12ya

I'm having this exact problem on my Windows 10 machine. I thought it might not have installed correctly so i was about to remove and reinstall it. That's obviously not the problem, though, if others are having the same issue.

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Answer 2

Scott_UU

Level 1

25 points

Sep 25, 2015 12:23 AM in response to Bluerain12ya

I have two Windows7 machines. One has this problem with both my and my wife's iCloud account. The other works perfectly with both accounts. Unable to find anything that would account for the difference. Both machines up to date, same version iCloud, same AV and firewall (which I also tried uninstalling, no help).

At least I can tell you it isn't limited to Windows10.

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Answer 3

Scott_UU

Level 1

25 points

Sep 30, 2015 1:29 PM in response to Scott_UU

Just an update/correction here.... Now this problem occurs on both machines, with both accounts. Not aware of any configuration changes on the machine where it worked before, and now doesn't -- No new installations, all automatic updates are off. So it seems like this problem is at the server end (Apple).

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Answer 4

Bluerain12ya Author

Level 1

12 points

Oct 8, 2015 7:52 AM in response to Bluerain12ya

A small addition to the case, I have checked my account history and it turns out there was, in fact, money available on the account I use for services.

Yet, my subscription was suspended without any notice and I never received an email about what happened, either.

New and clean Windows installation (Windows 10 on my end, but as someone else suggested, this isn't limited to Windows 10 machines), as well as fresh iTunes, and the issue is still there. The problem is clearly on Apple's end.

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Answer 5

Scott_UU

Level 1

25 points

Oct 23, 2015 4:18 PM in response to Bluerain12ya

I just installed iCloud for Windows version 5, just released by Apple. This problem is now fixed for me -- clicking on "storage" displays the storage details dialog correctly again!

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