Q: my phone stuck on same screen i tried to start it also does not work. this happened while charging the phone.
my phone stuck on same screen i tried to start it also does not work. this happened while charging the phone.
iPhone 5s, iOS 9
Posted on Sep 20, 2015 9:00 AM
See if rebooting helps, if that's not what you've done...
Press and hold the power button until the screen changes to a shutdown display, and slide to shut down. When the phone shuts down — there is usually a spinner for ~15 seconds or so, then the screen goes black — press and hold the power button again until the screen lights up, and you'll see a grey screen with the Apple menu and your phone will finish rebooting.
If this reboot is what you've already done, you can try a hard reset; see this Apple Support Article.
I'd also make sure the cable is good, and that there's no fuzz in the connector on your iPhone. I've seen a few of those cables go bad, and — in the most recent case — the phone ended up being fine, but wasn't working because the battery wasn't charged.
Posted on Sep 20, 2015 6:13 PM