Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

black screen on iphone5s after ios9 update. how can I handle

black screen on iphone5s next day after ios9 update. how can I handle this? phone still rings and siri occasionally says something but phone wont turn off and on and screen is totally black and unresponsive.

iPhone 5s, iOS 9, not working- screen blank

Posted on Sep 20, 2015 10:11 AM

Reply
1 reply

Sep 30, 2015 11:20 AM in response to iloveemeralds

I had the same issue about 2 hours ago and this is what i did.

Hopefully you have some sort of backup on your computer or on iCloud to get everything back after you restore it

1) Open up iTunes

2) Plug up your iPhone to your Laptop / Computer

3) Go to your phone on iTunes

4) Put your phone in Recovery Mode

After that iTunes should give you a message saying that your phone had entered Recovery Mode and then you can click the Restore button.

Once the process of restoring your phone is done you can go and select your most recent Backup to get all your Pictures, Videos, Apps, Etc. back.

Hopefully this helped !

black screen on iphone5s after ios9 update. how can I handle

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.