Videos are cut off on the top after iOS9 update.

I updated my iPhone 5 to the iOS9 and videos that I had previously recorded that were short horizontally are now cut off on the top. You can't see any faces of the people or animals. If I try to resize like a picture then it closes the video. Is there a way to correct this?

iPhone 5, iOS 9

Posted on Sep 20, 2015 10:02 AM

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30 replies

Apr 10, 2016 1:52 PM in response to Megatron2016

I discussed this with Apple on the phone and they recommended clicking the Share button on each video and then Duplicate.


This creates an exact duplicate of the video and displays it properly.


The only downside is that you'll have a copy of that video appearing chronologicallh as today in your Camera Roll, but crucially, it will appear in the correct position chronologically n the Videos folder.

Apr 10, 2016 3:03 PM in response to GlastoEls

Clicking the Share button, then Duplicate, worked for about 15 videos. After that, I started to get a message each time saying "Unable to Duplicate. An error occurred while duplicating this photo. Please try again later."


Even it if were working, I have hundreds and hundreds of videos. This process will take forever. I don't understand why we have to try a "work around" instead of Apple actually fixing the problem they created.

May 17, 2016 9:11 PM in response to GlastoEls

That's no good. Doesn't sound like the advice a senior advisor would give if they were working with an engineer. I would contact Apple again on this issue, and ask for a senior advisor. They will stick with you until the issue is resolved and confirmed as such. This includes investigation logs that may need to be sent up to engineering to better understand the cause of the issue.


If they aren't told about it, they won't know about it. It isn't an issue that the vast majority are experiencing so it could easily slip under the rug.

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Videos are cut off on the top after iOS9 update.

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