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Q: Videos are cut off on the top after iOS9 update.

I updated my iPhone 5 to the iOS9 and videos that I had previously recorded that were short horizontally are now cut off on the top. You can't see any faces of the people or animals. If I try to resize like a picture then it closes the video. Is there a way to correct this?

iPhone 5, iOS 9

Posted on Sep 20, 2015 10:02 AM

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Q: Videos are cut off on the top after iOS9 update.

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  • by Midlo,

    Midlo Midlo Oct 28, 2015 5:34 AM in response to merdi8
    Level 1 (5 points)
    Oct 28, 2015 5:34 AM in response to merdi8

    SOLUTION! If you use .Air Drop" to tnsfer video to another Apple device it transfers as origina!!

  • by Midlo,

    Midlo Midlo Oct 28, 2015 5:35 AM in response to Midlo
    Level 1 (5 points)
    Oct 28, 2015 5:35 AM in response to Midlo

    USED AIR DROP TO TRANSFER TO ANOTHER APPLE DEVICE. IT WORKED!

  • by Madsion2,

    Madsion2 Madsion2 Nov 6, 2015 8:38 PM in response to merdi8
    Level 1 (4 points)
    Nov 6, 2015 8:38 PM in response to merdi8

    it's painful at the moment but I found on iPhone if you click on your video then click edit it returns to original size only under edit though

    nnot a fix but okay to show someone

  • by mohanreddy4u,

    mohanreddy4u mohanreddy4u Dec 15, 2015 12:33 AM in response to merdi8
    Level 1 (0 points)
    Dec 15, 2015 12:33 AM in response to merdi8

    Any Solutions for this issue?

  • by Bjoern 78 Germany,

    Bjoern 78 Germany Bjoern 78 Germany Dec 31, 2015 2:32 AM in response to Midlo
    Level 1 (0 points)
    Dec 31, 2015 2:32 AM in response to Midlo

    Has anyone an idea when Apple is going to solve this issue which is known since September 2015?

  • by elessca,

    elessca elessca Jan 24, 2016 9:14 AM in response to Midlo
    Level 1 (0 points)
    Jan 24, 2016 9:14 AM in response to Midlo

    thanks, midlo! it was worrying for a while but yes i agree with you on how that actually happened.

     

    hope Apple tests all the upgrades before releasing cos all of us sure wasted lots of time trying to find suitable solutions..

  • by DaveZoso,

    DaveZoso DaveZoso Jan 29, 2016 4:50 PM in response to elessca
    Level 1 (0 points)
    Jan 29, 2016 4:50 PM in response to elessca

    click edit, then trim a teeny portion of the video off the beginning or end of the video, then click done and then trim original. The video will save in the original format. This is the easiest fix.

  • by japius,

    japius japius Mar 31, 2016 3:33 AM in response to merdi8
    Level 1 (4 points)
    Mar 31, 2016 3:33 AM in response to merdi8

    MY wife's iPhone 6 running iOS 9.3 has done this to her videos. The edit work around is not a practical solution. I accept some iOS releases will have bugs but surely they check the basics like peoples photo albums etc. When will an actual fix be available?

  • by GlastoEls,

    GlastoEls GlastoEls Apr 3, 2016 1:30 AM in response to japius
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 1:30 AM in response to japius

    I see this also and have reported it as a bug.

  • by Megatron2016,

    Megatron2016 Megatron2016 Apr 10, 2016 1:19 PM in response to merdi8
    Level 1 (8 points)
    iPhone
    Apr 10, 2016 1:19 PM in response to merdi8

    I just noticed this today.  All my iphone 5 videos are cut off at the top and are useless.  How do I report this as a bug too? I want my full size videos back!

  • by GlastoEls,

    GlastoEls GlastoEls Apr 10, 2016 1:52 PM in response to Megatron2016
    Level 1 (4 points)
    iPhone
    Apr 10, 2016 1:52 PM in response to Megatron2016

    I discussed this with Apple on the phone and they recommended clicking the Share button on each video and then Duplicate.

     

    This creates an exact duplicate of the video and displays it properly.

     

    The only downside is that you'll have a copy of that video appearing chronologicallh as today in your Camera Roll, but crucially, it will appear in the correct position chronologically n the Videos folder.

  • by LisaT91403,

    LisaT91403 LisaT91403 Apr 10, 2016 3:03 PM in response to GlastoEls
    Level 1 (5 points)
    Apr 10, 2016 3:03 PM in response to GlastoEls

    Clicking the Share button, then Duplicate, worked for about 15 videos. After that, I started to get a message each time saying "Unable to Duplicate. An error occurred while duplicating this photo. Please try again later."

     

    Even it if were working, I have hundreds and hundreds of videos. This process will take forever. I don't understand why we have to try a "work around" instead of Apple actually fixing the problem they created.

  • by allbomb,

    allbomb allbomb May 17, 2016 8:16 PM in response to merdi8
    Level 1 (4 points)
    May 17, 2016 8:16 PM in response to merdi8

    I'be had the same problem. I have been waiting for an update to fix this issue and am amazed that Apple has become so relaxed in its customer service that this would be allowed to go on for so long.

  • by BBoiss,

    BBoiss BBoiss May 17, 2016 9:11 PM in response to GlastoEls
    Level 4 (1,404 points)
    Apple Music
    May 17, 2016 9:11 PM in response to GlastoEls

    That's no good. Doesn't sound like the advice a senior advisor would give if they were working with an engineer. I would contact Apple again on this issue, and ask for a senior advisor. They will stick with you until the issue is resolved and confirmed as such. This includes investigation logs that may need to be sent up to engineering to better understand the cause of the issue.

     

    If they aren't told about it, they won't know about it. It isn't an issue that the vast majority are experiencing so it could easily slip under the rug.

  • by omrmsk,

    omrmsk omrmsk Sep 28, 2016 12:45 PM in response to merdi8
    Level 1 (4 points)
    iPhone
    Sep 28, 2016 12:45 PM in response to merdi8

    Has anyone find solution? I noticed this issue on my iphone 6 with iOS 10.0.2!

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