IPhone 5c camera frozen
My iPhone 5c camera is frozen. It just stopped working one day. What shall do I do?
iPhone 5c, iOS 9
User profile for user:
sterling r
User level:
Community Specialist
Hi there Alicia,
It sounds like one of your cameras isn't working on your phone. I would suggest you use the troubleshooting in the following article about troubleshooting the camera, named:
Get help with the camera on your iPhone, iPad, or iPod touch
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
(camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Thank you for using Apple Support Communities.