HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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All replies
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Helpful answers
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Sep 21, 2015 11:13 AM in response to Harry Balcombeby jason269,Hi, Harry Balcombe.
Thank you for visiting Apple Support Communities.
I understand that your iPhone 5c will not progress past the Apple logo. I would need more information on why you are unable to restore your device to provide a better answer. However, here are a couple troubleshooting articles that may help with this issue.
Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch from backup
If you can't update or restore your iPhone, iPad, or iPod touch
Regards
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Sep 21, 2015 2:12 PM in response to jason269by Harry Balcombe,Hi there,
Thanks for your reply.
I didn't try to do an update, I just turned my phone on and it showed the flickering apple logo and won't change from this.
I can turn the phone on and off but that is it.
I have tried the links you added in your previous message but they do not work.
Also, the phone doesn't seem to hold its charge for very long anymore.
I hope this helps.
Thanks.
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Sep 22, 2015 6:05 AM in response to Harry Balcombeby jason269,Harry Balcombe,
Thank you for the follow-up information. I think the best option would be for you to reach out to us via the link below so we can better assist you.
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Oct 24, 2015 10:40 AM in response to jason269by Gar_S,Was there any resolution to this? I am having the same issue. I was told to bring my phone to the nearest Apple Store, but there aren't any nearby. Just wondering what happened with yours to prepare myself for things to come.
