Lesly41615
Level 1 (0 points)

Q: I just updated my iphone 4s to iOS 9 and my phone froze on slide to upgrade. I keep turning off my phone and turning it back on but it continues to do the same thing. What do I do to fix it?

I just updated my iphone 4s to iOS 9 and my phone froze on slide to upgrade. I keep turning off my phone and turning it back on but it continues to do the same thing. What do I do to fix it?

iPhone 4S, iOS 9

Posted on Sep 20, 2015 1:20 PM

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Lesly41615

Q: I just updated my iphone 4s to iOS 9 and my phone froze on slide to upgrade. I keep turning off my phone and turning it back on bu ... more

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  • by Kappy,

    Kappy Kappy Sep 20, 2015 1:28 PM in response to Lesly41615
    Level 10 (271,860 points)
    Desktops
    Sep 20, 2015 1:28 PM in response to Lesly41615

    Here is Apple’s suggested fix: If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support.

     

    Here's another person's suggestion: How to backup photos from bricked iPhone (slide to upgrade) after upgrading to iOS 9.

     

    If you have no success with the above then sign into your iCloud.com page, click on the Find My Phone icon. Click the Devices button, click on your device’s item, then remove if from the list. You should then try this:

     

    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

     

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device as New.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

     

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by Badunit,

    Badunit Badunit Sep 20, 2015 2:19 PM in response to Kappy
    Level 6 (11,705 points)
    iTunes
    Sep 20, 2015 2:19 PM in response to Kappy

    With my son's 5s I ended up having to "Restore iPhone" followed by setting it up as new, otherwise it went back into "slide to upgrade".  I see that setting it up as new is now the final step in Apple's new guidance. My son wasn't too happy about losing all his progress on his games along with his photos and videos that he hadn't yet saved to his computer. We are always told to backup before doing an upgrade, and he did have the backup, but in this case the backup cannot be restored; if we restore from the backup it goes right back to the "slide to upgrade" stuff again.