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Q: Touch ID problem since updating to IOS 9.

My Touch ID will not allow me to add a fingerprint since I updated to IOS 9. I've tried adding through settings but I get this message: Failed Unable to complete Touch ID setup. Please go back and try again.

 

When I try to choose iphone unlock, apple pay, or app and itunes stores it immediately moves to this message without letting me put a thumb or finger on the sensor. The Add a Fingerprint option is grayed out and I'm not able to do anything with Touch ID.

 

Prior to the update I never had any problems using Touch ID.

 

Thoughts?

iPhone 6 Plus, iOS 9

Posted on Sep 20, 2015 12:13 PM

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Q: Touch ID problem since updating to IOS 9.

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