Birchyballs

Q: My Ipad Air is now frozen after failed iOS9 update. Wont retsore or complete update when connected to itunes. Seems everyone is having the same issue?!!

My Ipad Air is now frozen after failed iOS9 update. Wont retsore or complete update when connected to itunes. Seems everyone is having the same issue?!!

iPad Air Wi-Fi, iOS 9

Posted on Sep 20, 2015 4:41 PM

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Q: My Ipad Air is now frozen after failed iOS9 update. Wont retsore or complete update when connected to itunes. Seems everyone is ha ... more

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  • by Kappy,

    Kappy Kappy Sep 20, 2015 4:43 PM in response to Birchyballs
    Level 10 (271,811 points)
    Desktops
    Sep 20, 2015 4:43 PM in response to Birchyballs

    Sorry, but everyone isn't having the same issue. You haven't stated what you exact issue is, so here is a general answer.

     

    Several Possible Solutions for Slide to Upgrade Problem

     

    Here is Apple’s suggested fix: If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support.

     

    Here's another person's suggestion: How to backup photos from bricked iPhone (slide to upgrade) after upgrading to iOS 9.

     

    Here are two YouTube video suggestions you can try:

     

         How To Fix '' Slide To Upgrade '' Stuck - ios 9 - YouTube

         #IOS9 Bug - Slide To Upgrade / Apple Fix It - YouTube

     

    If you have no success with the above then sign into your iCloud.com page, click on the Find My Phone icon. Click the Devices button, click on your device’s item, then remove if from the list if it is inactive. If your device is active when you click on it, then click on the Erase icon on the bottom right of your device’s displayed window. You should then try this:

     

    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

     

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device as New.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

     

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by Birchyballs,

    Birchyballs Birchyballs Sep 20, 2015 5:10 PM in response to Kappy
    Level 1 (0 points)
    Sep 20, 2015 5:10 PM in response to Kappy

    Thanks Kappy its the same issue as those two youtube links you sent - that a lot of people are having - but no joy yet. Will keep trying.

  • by Birchyballs,

    Birchyballs Birchyballs Sep 20, 2015 5:29 PM in response to Birchyballs
    Level 1 (0 points)
    Sep 20, 2015 5:29 PM in response to Birchyballs

    Someone figured it out on one of those youtube links:

     

    1. Turn off device.

    2. Turn back on holding on/off button and home buttons down.

    3. Keep holding home button down until you see the 'Connect to ITunes' icon appear.

    4. Connect to ITunes and restore.

  • by Birchyballs,

    Birchyballs Birchyballs Sep 20, 2015 7:10 PM in response to Birchyballs
    Level 1 (0 points)
    Sep 20, 2015 7:10 PM in response to Birchyballs

    Nope didn't work!

  • by spider2711,

    spider2711 spider2711 Sep 23, 2015 4:10 AM in response to Birchyballs
    Level 1 (0 points)
    Sep 23, 2015 4:10 AM in response to Birchyballs

    Hiya

     

    My iPad Air was dead. I even saw a flash of the blue screen of death.  I followed the advice to put into recovery mode (Kappy above) and I am so pleased to say it worked. I had never backed up to 'that' computer so I was expecting to restore from iCloud but after signing into Paddie my stuff just started appearing bit by bit. I'm well happy as with over 1500+ apps my 128 was pretty full, I can choose what apps to put on now - leaving off OODate ones. So...... persevere Birchyballs.

     

    How I Did it...... words they display may be different its just how I best remember it.

    Open iTunes. Do the turn off - both buttons for me as no red slider just constant logo. When I heard the blup (my computers noise) I got iTunes out task bar and it said iPad in Restore Mode did I want to Restore (to factory settings but IOS9) said yes ticked couple boxes. It downloaded software took ages lost my Wi-Fi twice! Then it waited for Paddie to respond, nail biting moment took forever, finally the line on Paddie started to move. Be patient. It was fantastic to see all my notes, contacts, apps etc appear bit by bit. IOS9 is pretty cool. Don't loose hope. Get restore as you don't have to respond on iPad it just does it. I did let the battery down completely hoping for a restart miracle but didn't work. MAKE sure you charge long enuf first - you cant see battery level so don't chance it turning off half way thru. Good Luck 2 u all xx

  • by Rhino12345,

    Rhino12345 Rhino12345 Sep 23, 2015 4:40 AM in response to spider2711
    Level 1 (0 points)
    Sep 23, 2015 4:40 AM in response to spider2711

    I have tired all the fixes but they don't work.

     

    When iPad shows in iTunes - when I hit restore it says "turn off find my ipad on icloud on ipad" .........I cant get into my ipad!!!! how can I fix this?

     

    Thanks

  • by Ethan7988,

    Ethan7988 Ethan7988 Sep 23, 2015 4:45 AM in response to Rhino12345
    Level 4 (1,665 points)
    iPad
    Sep 23, 2015 4:45 AM in response to Rhino12345

    Go to https://www.icloud.com/ and click "Find my iPhone" then click "Devices" at the top of the screen. Locate the device you are trying to restore, click it, and click "Erase device".

  • by Rhino12345,

    Rhino12345 Rhino12345 Sep 23, 2015 4:56 AM in response to Ethan7988
    Level 1 (0 points)
    Sep 23, 2015 4:56 AM in response to Ethan7988

    ok cool but by erasing it - am I able to restore it? Does that not make it effectively a new ipad and no trace I own it? Thanks Ethan

  • by Ethan7988,

    Ethan7988 Ethan7988 Sep 23, 2015 5:21 AM in response to Rhino12345
    Level 4 (1,665 points)
    iPad
    Sep 23, 2015 5:21 AM in response to Rhino12345

    Yes. You can then set up as new or restore from a backup.