gdangeldth
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Q: Mackbook (13in 2006)

I currently have a MacBook, Mac OS X, v10.7.5, processor 1.83 ghz w/2gb of memory.

 

Anyway, recently, whenever I enter any of my browsers, Safari or Firefox, I keep getting a popup that will not let me 'X' out and tells me there is a virus on the computer - to clean it, I will have to call Customer service.

 

Unfortunately, I am 1) Not on my computer and, 2) Unable to take a snapshot. The pop up doesn't allow me to utilize any of my computers features, so taking the snapshot makes it harder. I'll try to type in the information when it pops up again .

 

I have emptied my trash bin, I've done a secure trash empty as well, I've restarted my computer and I've let it sit, turned off, for a few days. For several days, the block still came up.

 

Has anyone ever had this issue? Does anyone know what I am referring to? Does anyone have any idea how I can "clean" up my hard drive, get my computer running faster.

MacBook (13-inch Late 2006), Mac OS X (10.7.5)

Posted on Sep 20, 2015 6:45 PM

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gdangeldth

Q: Mackbook (13in 2006)

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  • by gdangeldth,

    gdangeldth gdangeldth Sep 21, 2015 12:44 PM in response to gdangeldth
    Level 1 (0 points)
    Sep 21, 2015 12:44 PM in response to gdangeldth

    image.jpeg

    Here is the photo I mentioned of my laptop virus. Sorry, that's the best photo I can manage - my cell is not working well.

     

    It reads as follows:

     

    http://internetexplorer.click

    customer service: 1-877-978-1641 (Toll Free)

     

    ***Immediate Response Required*****

    Unable to access Windows kernel!!!

    A suspicious Connection was trying to access your logins, banking details and tracking your internet activity

    Windows, security center & firewall services are disabled, error code )x8007042c;

    Your TCP Connection was blocked by your firewall.

    Your accounts may be suspended until you take an action.

    Your personal information may have leaked.

    IMMEDIATE RESPONSES REQUIRED

    Your harddrive may have Trojan Virus! please do  not try to fix manually, it may crash your data.

    Please visit your nearest windows service center or Call help desk

    Customer Service: 1-877-978-1641 (Toll-Free)

    ***IMMEDIATE RESPONSE REQUIRED****

    Your system32.net frame work missing due to some harmful virus, debug malware error 895-system32.exe failure

    Please contact network administration to rectify the issue

    Please do not open internet browser for your security issue to avoid data corruption on your registery of your operation system. Please contact network administration department at 1-877-978-1641