SFL88
Level 1 (0 points)

Q: Cannot fully charge battery

Just bought an AppleWatch from downtown San Francisco. When I took it home to Malaysia to start charging the watch for use, it will only charge up to 97% even after 6 to 7 hours of charging. Can anyone offer any answer to this problem. The watch is hardly 10 days old.

Apple Watch

Posted on Sep 20, 2015 9:27 PM

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SFL88

Q: Cannot fully charge battery

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 21, 2015 12:55 AM in response to SFL88
    Level 8 (36,032 points)
    Apple Watch
    Sep 21, 2015 12:55 AM in response to SFL88

    When charging, ensure that:

     

    • All plastic wrap has been removed from both sides of the charger - check closely, especially on the concave part that fits against the back of your watch.

     

    charger-plastic-2.gif

     

    • There is no debris on the back of your Apple Watch, the adapter and the magnet.
    • The charging head is directly aligned with the back of the watch and is touching it fully (some stands / charging stations may hinder this).
    • You are using only the genuine Apple Magnetic Charging Cable.
    • When plugging into mains power, you are using a genuine Apple USB Power Adapter (either the supplied adapter or an iPhone or iPad adapter).
    • When charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains on and awake, and the cable is plugged directly into the computer (not into, for example, an external keyboard).

       

      Check battery power and charge your Apple Watch - Apple Support