recsat
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Q: Text message notifications on iOS 9 not recognising contacts

Since upgrading to iOS 9, any text message notifications seem to appear with the number rather than a contact name, but if i open the message app they are listed against the correct contact name.

 

This means that no custom text notifications are working either as the notification doesn't seem to be able to link the number to the contact record. It seems to work for iMessage, but anything sent as a normal text comes through as a number not the stored contact. I've tried the usual - reboot, switching off dial assist etc, but none of that has made a difference. I've also tried making sure the contact record has the same format as the number showing in the notification (e.g. with +44 in front) but that hasn't helped either.  Can anyone help?

iPhone 5s, iOS 9

Posted on Sep 21, 2015 1:17 AM

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Q: Text message notifications on iOS 9 not recognising contacts

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  • by richierich81,

    richierich81 richierich81 Sep 21, 2015 3:47 AM in response to recsat
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    Sep 21, 2015 3:47 AM in response to recsat

    I had the same - tried Apple support, they just said "reset all settings" which is obviously a pain. Anyway, I'm on Vodafone UK and forced a reset of the carrier settings (text web to 40127). You could also try settings>mobile data>mobile data network>reset settings.

    Done a couple of tests, and it *may* be working. If I don't post back here, you know its now working for me!

  • by recsat,

    recsat recsat Sep 21, 2015 4:08 AM in response to richierich81
    Level 1 (3 points)
    Sep 21, 2015 4:08 AM in response to richierich81

    That's odd! I'm on O2 and had found something that said about resetting network settings but from another route in settings. I've just tried your suggestion, and thought it was fixed, but it's still broken for some numbers and not others! Very odd and very annoying!

  • by richierich81,

    richierich81 richierich81 Sep 22, 2015 4:19 AM in response to recsat
    Level 1 (0 points)
    Sep 22, 2015 4:19 AM in response to recsat

    Welcome back to me....Like you, thought it was fixed, but it's still broken for some numbers and not others. Can't see a pattern - eg. it doesn't seem to be network specific numbers. My wife and sister both on Vodafone - wife comes up with name, sister does not. Mate on O2, comes up with name, another also on O2 and comes up with number only. Really frustrating.... iOS 9.01 anyone? Or are we missing something "obvious"?

  • by Flisst,

    Flisst Flisst Sep 23, 2015 12:48 PM in response to recsat
    Level 1 (0 points)
    Sep 23, 2015 12:48 PM in response to recsat

    I'm on O2 and have the same issue. Some contacts are recognised others aren't! I have tried everything from resetting everything to deleting certain contacts! I have contacted Apple and they couldn't really help. Went into the Apple Store and spoke to someone who said it might be an upgrade glitch! Whatever it is it's very annoying and I can't seem to resolve it!

  • by PaulW1981,

    PaulW1981 PaulW1981 Sep 24, 2015 11:57 AM in response to recsat
    Level 1 (0 points)
    Sep 24, 2015 11:57 AM in response to recsat

    I've also got the same issue with texts. I'm on giffgaff, which uses the O2 network, so it seems like it's an O2 issue.

     

    I upgraded to 9.0.1 last night, but the issue still persists.

     

    It's not really a massive issue because the correct name shows when I open the text, but it's annoying and odd. If it's restricted to O2 what are the chances of it being fixed in the next year?

  • by recsat,

    recsat recsat Sep 24, 2015 12:14 PM in response to recsat
    Level 1 (3 points)
    Sep 24, 2015 12:14 PM in response to recsat

    I had high hopes that iOS 9.0.1 would help, but sadly not. Still having the same issue. Contacted apple support but apparently it ended up with the wrong team so I have to re-raise it.  The most annoying part is that it stops the custom notifications from working as it doesn't recognise them at that point.

  • by aapinto,

    aapinto aapinto Sep 24, 2015 4:02 PM in response to recsat
    Level 1 (0 points)
    Sep 24, 2015 4:02 PM in response to recsat

    I have the same problem with text message banner notifications on iOS 9 not recognising contact names. Not fixed with the latest iOS 9.0.1

     

    I don't think it's an O2 issue. I'm on EE with an iPhone 5S.

  • by neotaz,

    neotaz neotaz Sep 28, 2015 4:53 AM in response to aapinto
    Level 1 (0 points)
    Sep 28, 2015 4:53 AM in response to aapinto

    I am on three and I have the same issue. Certain contacts I get the name - certain contacts I get number in notifications.

     

    The contacts I get a number as a notification, they are a mix of iOS 9, 9.01 and 8.4.

     

    it seems therefore it is on my side (ios9.0) on the receipt of the message rather than the sender.

     

    Very very frustrating. When updating to a major upgrade, I did a full restore and update so I am not sure why resetting the settings will fix this issue.

     

    Any ideas?

  • by richierich81,

    richierich81 richierich81 Sep 28, 2015 5:41 AM in response to neotaz
    Level 1 (0 points)
    Sep 28, 2015 5:41 AM in response to neotaz

    Still having same issue too - no real pattern. Thought 9.0.1 fixed it, but sadly not. I see there's some other threads now popped up about this - see Contact name missing from text message since iOS 9 upgrade. Looks like been reported. iOS 9, and 9.0.1 feels buggy.

  • by Rallos,

    Rallos Rallos Sep 28, 2015 8:04 AM in response to richierich81
    Level 1 (0 points)
    Sep 28, 2015 8:04 AM in response to richierich81

    I have been having the same issue both with iOS 9 and iOS 9.0.1.  I am in the UK on Vodafone.  It seems like everyone reporting the issue (at least on this thread) is also based in the UK.  I wonder if it is a UK specific error - maybe with recognition of the country code?

     

    I have submitted a bug report feedback form to Apple but I have no idea what the likelihood of that being picked up and actioned is.  Has anyone had any luck from contacting Apple Support?

     

    Thanks

    Rafi

  • by katyfromsurprise,

    katyfromsurprise katyfromsurprise Sep 28, 2015 2:19 PM in response to Rallos
    Level 1 (0 points)
    Sep 28, 2015 2:19 PM in response to Rallos

    I have an iPhone 6 16gb and unfortunately the problem restricted to the UK. I am in Phoenix, AZ and unfortunately I have had issues with incoming text notifications as well. It works one text then not another. Texts even coming from the same person. I get no alert tone and then I will. Seems to have no rhyme or reason. Also have issues when typing a text as sometimes there is a grey overlay with a 0:00 timer to the right side and cant see the text box underneath. I am seriously rethinking my alleigence to apple and considering "UPGRADING" to an Android device 

  • by gharris767,

    gharris767 gharris767 Sep 28, 2015 7:34 PM in response to recsat
    Level 1 (0 points)
    Sep 28, 2015 7:34 PM in response to recsat

    I tried resetting several switches in many options under settings, nothing worked.

    I just signed out of iCloud and then back in and now the contact names are displaying in the messages application.

  • by PaulW1981,

    PaulW1981 PaulW1981 Oct 1, 2015 1:01 PM in response to recsat
    Level 1 (0 points)
    Oct 1, 2015 1:01 PM in response to recsat

    iOS 9.0.2 still hasn't fixed this.

  • by richierich81,

    richierich81 richierich81 Oct 2, 2015 1:54 AM in response to PaulW1981
    Level 1 (0 points)
    Oct 2, 2015 1:54 AM in response to PaulW1981

    Sadly not. Within 5 mins of installing 9.0.2, I get a txt from my wife, and the notification is just a number again... I've turned off contacts on icloud and switched it back on again, will see if that has an effect and post back! Strange though, it doesn't seem to happen with every number, or every time, I can't see a pattern. Still annoying though....

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