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All replies
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Helpful answers
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Sep 22, 2015 7:16 AM in response to Fendy.Kby jason269,Hello, Fendy.K.
Thank you for visiting Apple Support Communities.
I understand that the camera on your iPhone is not working as expected. I would need a little more information on the exact issue that you are experiencing with the camera to provide a better answer. However, here are some troubleshooting steps that I would recommend going through when experiencing camera issues.
Get help with the camera on your iPhone, iPad, or iPod touch
Cheers
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Sep 25, 2015 8:47 PM in response to jason269by Fendy.K,Dear Jason269
Thanks for the reply. May I know what kinda information should I provide ? I've tried the troubleshot and It's not working either.
1. I'm using iPhone 4S
2. Both front and back camera is not working
3. Time - Lapse & Video are working tho
4. My phone keeps hanging whenever low battery and have to restart the phone lots of time to turn it ON while charging.
Everything works fine except Camera (front and back) and hang.
Thanks in advanced.
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Sep 26, 2015 5:12 PM in response to jason269by cmichaelpetrie,For the record, same issue here, it remains after taking the following steps:
Factory Reset
Reset all Device Settings
Recovery Mode
Restore to previous backup
Update to 9.1.1 beta firmware
To be clear, the symptoms are:
Black screen when using rear facing camera
Flashlight app not working
An erroneous error by the Camera app that says it is too hot to use flash.
Running brand new iPhone 6s here, and this issue ONLY occurred after updating from 9.0 to 9.0.1.
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Sep 27, 2015 12:48 AM in response to cmichaelpetrieby Fendy.K,Hi cmichaelpetrie
The problems you are having it's same with mine, except my flashlight app is still working.
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Sep 28, 2015 6:21 AM in response to Fendy.Kby jason269,Fendy.K,
If you have gone through the steps that I recommended in my original post and also the steps other than the update to beta suggested by cmichaelpetrie, I would reach out to us for further assistance.
Contact Apple for support and service
-Cheers
