LukasP30
Level 1 (5 points)

Q: Cant backup my iphone

Yesterday i've tried to update my IPhone 5s. It stuck on the White Screen "slide to upgrade".

I've tried to do a backup but after 5 hours i stopped the backup.

What should i do?

Posted on Sep 21, 2015 8:41 AM

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LukasP30

Q: Cant backup my iphone

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  • by joe_7399,

    joe_7399 joe_7399 Sep 22, 2015 8:45 AM in response to LukasP30
    Community Specialists
    Sep 22, 2015 8:45 AM in response to LukasP30

    Hello LukasP30,

     

    Thanks for becoming a member of the Apple Support Communities and taking the time to post your first question!

     

    Let’s get right into correcting this issue. If you have Find My iPhone enabled on your iPhone, the first thing we need to do is turn it off. You can do this on a computer following the steps outlined in the attached article. 

     

    1. Turn off the device you want to remove.

    2. Go to Find My iPhone on iCloud.com on another computer. 

       

      If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

       

      If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac. 

    3. Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete button  next to the device. 

       

      If the device comes online again, it reappears in Find My iPhone. If your device reappears, turn off Find My iPhone on the device (follow the instructions above for removing a device by turning off Find My iPhone), or if it’s an iOS device and you no longer have it, follow the instructions below for removing an iOS device you no longer have.

     

    iCloud: Remove your device from Find My iPhone

     

    Once Find My iPhone is turned off for this iPhone, follow the steps in the next attached article to move past the Slide to Upgrade screen.

     

    If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

     

    I understand how frustrating unforeseen issues while updating can be, but I want to assure you that we are here to help and want to make sure your iPhone is working as expected. 

     

    Please reply and let us know if these steps were able to assist you in this situation or to provide any further information. We’re glad you’re a part of the Apple Support Communities and can’t wait to hear more from you! :D

     

    Have a great day!