Q: I can’T turn my mobile on !

my iphone 5s , i bought it 60 days ago . yesterday while i was taking a photo it shows me a blue screen and was turned off.i can’t open it again i tried every thing to open it i tried the power and the home bottoms together for along time but it does not work !
note that : i didn’t drop it at all ... nothing happened to it !

iPhone 5s, iOS 9

Posted on Sep 21, 2015 8:09 AM

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Q: I can’T turn my mobile on !

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by braden85,

braden85 Sep 22, 2015 8:23 AM in response to Elshamy
Community Specialists

Sep 22, 2015 8:23 AM in response to Elshamy

Hi Elshamy,

I understand that you are experiencing an issue with your iPhone where the screen is simply showing a solid color. Here is an article that will help you address this issue:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203039

Take care, and thanks for visiting the Apple Support Communities.
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Q: I can’T turn my mobile on !

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by braden85,

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