beecccca

Q: ios9 update -> now touchscreen problems

Ever since I updated to ios 9, my iphone 5s touchscreen is acting crazy.  The accuracy of where I touch or slide vs. what the iphone thinks I did is completely off.  The phone seems to have a mind of its own too, it starts opening apps and stuff when I'm not even touching it.  Then other times it freezes completely for 5-10 minutes.  It is nearly impossible to shut it off because it won't swipe when I initiate the turn off screen.  The home button works fine.  Every once in a while the phone will act normal for like 15 minutes and then it goes crazy again!!  Anyone else??  This just started a couple days ago after I did the ios 9 update.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 9:02 AM

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Q: ios9 update -> now touchscreen problems

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  • by G0Gary,

    G0Gary G0Gary Oct 14, 2015 10:48 AM in response to beecccca
    Level 1 (0 points)
    Oct 14, 2015 10:48 AM in response to beecccca

    I am having this same issue with my iPHone 6 Plus after the update. My touchscreen has a mind of its own.  I have master reset. Done soft and hard resets and it is inaccurate, doesnt respond.  I have been having to use my apple watch to take calls, respond to texts.  It is really annoying.

  • by walla22,

    walla22 walla22 Oct 14, 2015 8:54 PM in response to beecccca
    Level 1 (0 points)
    Oct 14, 2015 8:54 PM in response to beecccca

    I've been having similar issues like all of you - a possessed phone since ios9.  Sometimes unresponsive, other times it acted like it was detecting another finger and would zoom or select with only one tap, and worst of all, would select phone and randomly call people (especially in facebook messenger).  I narrowed it down to a section of my phone (upper left hand corner) that could detect my finger if i hovered over it, but not actually touched the glass - a very creepy and excruciatingly frustrating party trick.  Which lead me to think this was a Force Touch issue. 


    Tried both updates and a fresh reinstall that didn't fix any of the problems.  So, out of frustration, i took the phone out of my case and.. strangely... it seems to be okay.  Do any of you have your phone in a case?  I'll let you know if this works or not.  Just sharing what I found.

  • by Jamman44,

    Jamman44 Jamman44 Oct 15, 2015 10:53 AM in response to walla22
    Level 1 (0 points)
    Oct 15, 2015 10:53 AM in response to walla22

    Please, please, please get this fixed Apple! I use my phone for work and it's completely unusable despite multiple hard resets and finally being able to do a factory restore for the 5 minutes that my phone was actually working today!

     

    I'll think twice before updating the OS next time......

  • by gngcreative,

    gngcreative gngcreative Oct 15, 2015 11:16 AM in response to Kilgore-Trout
    Level 1 (5 points)
    Oct 15, 2015 11:16 AM in response to Kilgore-Trout

    9.0.2 has its own issues that weren't present in 9.0.1, and that aren't solved even by a factory reset > restore from backup. Hopefully the engineering team are taking a few deep breaths, calming down, and working to produce a version that doesn't actually break normal device operation. It's not like they have so many different devices to verify the build against, and these problems are very basic and quite rampant. The tech support staff have been taking quite a beating since 9.0.0 release. One rep described iOS 9 as "chaos."

  • by psk from MD,

    psk from MD psk from MD Oct 15, 2015 11:34 AM in response to beecccca
    Level 1 (0 points)
    Oct 15, 2015 11:34 AM in response to beecccca

    I don't think the problem is with the new iOS, I think we all had touch screen issues prior to this & the new iOS version just brought all of this out. I don't think a new version will correct the issues we are experiencing.

  • by Scarlett Stormborn,

    Scarlett Stormborn Scarlett Stormborn Oct 15, 2015 11:47 AM in response to psk from MD
    Level 1 (0 points)
    Oct 15, 2015 11:47 AM in response to psk from MD

    Even if that were the issue (which I highly doubt) this is still Apple's problem for not developing an OS that their own devices are capable of functioning with. With the amount of money that Apple gets from their products, there is no way their QA department did not catch this defect. They chose to push this 'acceptable defect' through to their beta and then into production. If a new OS build does not fix the problem, then they should give us all free upgrades to the 6s, especially when these are devices worth hundreds of dollars and some of these people experiencing issues have not even had their devices for a year. Unacceptable if it's an OS issue and unacceptable if their new OS brought out preexisting defects in the touch screen.

  • by whnadess,

    whnadess whnadess Oct 15, 2015 12:53 PM in response to beecccca
    Level 1 (10 points)
    Oct 15, 2015 12:53 PM in response to beecccca

    Same problem here as all the above posts. iPhone 6 Plus (10 months old) after 9.0.2 ... I was locked out for period of up to 30mins with the screen unresponsive to touch.

    I did an online chat with Apple support. They got me to restore the device from recovery mode (transcript below):

         "Once it’s off, hold down on the home button of the device (the one on the front of the device under the screen). While holding that, plug the device in to the computer. Then, KEEP HOLDING the home button until you see first the Apple logo, then the iTunes logo. Then iTunes should prompt you to restore. Just be sure to restore as a new iPhone. Not from back up initially. We want to see if the backup that was attached to the phone, was causing your initial issues. I would recommend having the Phone serviced. We have a few options available. You can take it into an Apple Retail Store or Apple Authorized Service Provider, or we have Mail in service options available as well."

     

    This didn't work. I contacted Apple online chat support again and they got me to repeat the same process. As it still was having issues after restoring the device and setting it up as new, they booked me in for a Genius Bar appointment.

     

    I went to the appointment yesterday. They did diagnostics on the phone and picked up that they're were issues with the display and that there was a slight bend in the device's housing. They replaced my handset and we're good as new.

     

    Hope you all find solutions to your similar issues.

  • by jgrantne,

    jgrantne jgrantne Oct 15, 2015 2:14 PM in response to whnadess
    Level 1 (0 points)
    Oct 15, 2015 2:14 PM in response to whnadess

    Whnadness, I think you were just lucky (and I'm glad for you). There are too many people having the same issues which only appeared with the 9.0.2 update. Thanks for sharing, tho.

  • by Schroederius2,

    Schroederius2 Schroederius2 Oct 15, 2015 4:08 PM in response to whnadess
    Level 1 (0 points)
    Oct 15, 2015 4:08 PM in response to whnadess

    Glad you're seeming better, whnadess.  No problems were found with my phone for my Genius Bar appt.

     

    I've tried removing my case, to see if that helps.  I still see the vertical lines on the right side of my screen, but my touchscreen hasn't actually locked recently, so maybe it helped?  We shall see.

     

    I agree with Scarlett that Apple should replace our phone with phones that work if they're unable to resolve the problem otherwise.  If that means replacing my 6+ phone with a 6s+, I guess I would cope...

  • by pearlgrey,

    pearlgrey pearlgrey Oct 15, 2015 5:22 PM in response to beecccca
    Level 1 (2 points)
    Oct 15, 2015 5:22 PM in response to beecccca

    My phone has been slightly better these last couple of days. Basically I turned anything off that would make the phone run "extra" things that I'm not using.

     

    Siri- off

    Spotlight Search - off

    Handoff - off

    Reduce Motion - on

    Background App Refresh - off

    Auto-Lock - Never

    Restrictions - Off

    Control Center - Off

     

    And then I also "close" any apps I'm not using (double-click home, swipe up), only using 1 app at a time. It's a pain but I think it's helping a bit...I can go a few hours of normal use before the touchscreen starts acting up.

     

    Then I have to press the sleep button, home button, etc a few times until it goes back to normal for a bit. If I leave the phone alone for a longer period of time (1 hour +) it seems to go back to normal too.

  • by Kayla5683,

    Kayla5683 Kayla5683 Oct 15, 2015 11:09 PM in response to pearlgrey
    Level 1 (0 points)
    Oct 15, 2015 11:09 PM in response to pearlgrey

    so done with apple at the moment I've had my iPhone 6 for less than 2 months and the screen is glitching out

  • by HackT0se_Lamah_L33t_Sawse,

    HackT0se_Lamah_L33t_Sawse HackT0se_Lamah_L33t_Sawse Oct 16, 2015 12:07 AM in response to pearlgrey
    Level 1 (0 points)
    Oct 16, 2015 12:07 AM in response to pearlgrey

    I tried your solution, PearlGrey... it doesn't seem to do much. It's like the phone decides when it wants to work. Today (before I tried turning everything off) it worked well for a few hours, then come night time, it went nuts again. I went through the whole routine with an Apple Support Rep, which ended with the rep telling me the phone needed repairs. It's so frustrating because it's obvious the software update is the culprit. Luckily, I have some warranty left on my phone. My phone worked great before iOS 9 came along.

     

    Apple needs to release a working patch immediately for us non-6s customers.

  • by TheGlobeSeries,

    TheGlobeSeries TheGlobeSeries Oct 16, 2015 9:11 AM in response to beecccca
    Level 1 (0 points)
    Oct 16, 2015 9:11 AM in response to beecccca

    I am also having the same issues on my 5S direclty after upgrade and the reason I dont believe it is an issue relating to the hardware is that I had no issues prior whatsoever. I do think it's worth being aware of the fact that this is the first ios designed with 3D Touch response for the 6s and users of previous generation phones are all on here reporting issues directly related to touch, freezing, and the misreading of clicks etc... I notice specifically on mine that sometimes when trying to input text, the screen responds (inaccurately) before I make contact. To use deductive logic,  it would seem that an iOS built for measuring pressure of contact for new hardware, misreading contact on the previous iterations is likely related. I hope this is addressed soon.

  • by jorunT,

    jorunT jorunT Oct 16, 2015 9:34 AM in response to psk from MD
    Level 1 (4 points)
    iCloud
    Oct 16, 2015 9:34 AM in response to psk from MD

    It is extremely unlikely that these problems are not related to the IOS update. And for those of us with older models, like min (4s), I can't imagine that iPhone is going to substitute this with a new model, so we are stuck here. If the 3D touch is incompatible with older models and making them useless, then we should be allowed to get access to an IOS without this feature.

  • by gators04,

    gators04 gators04 Oct 16, 2015 9:45 AM in response to ryanhMKE
    Level 1 (0 points)
    Oct 16, 2015 9:45 AM in response to ryanhMKE

    Having same problems with the 9 version. My I-pad will not work. Tried restart and still same old thing. Anybody have any other things to try?

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