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Sep 21, 2015 9:23 AM in response to BrokerMikeby K Shaffer,You may have to visit an Apple Store where staff may be able to personally assist you in this.
To read ahead of any attempt, or to become familiar with some aspects of this process, is
recommended. Since some parts of the Support may refer to several articles, you could
look to see at what point in their iPhone Backup information you may need help to continue.
http://www.apple.com/support/iphone/backup/
http://www.apple.com/support/iphone/
Good luck in this matter!