ssberg
Level 1 (0 points)

Q: phone wont update to ios9

phone wont update to ios9

Posted on Sep 21, 2015 11:36 AM

by Ingo2711,Apple recommended
Ingo2711 Ingo2711
Level 7 (25,942 points)
iPhone
A:

Did you make sure that the data connection is fast enough and the contact to Apple servers is not blocked by any security software on your computer?

 

Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:

  • "There was a problem downloading the software."
  • "The device isn't eligible for the requested build."

These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

If you still see the error message, check your security software.

copied from Get help with iOS update and restore errors

Posted on Sep 21, 2015 12:40 PM

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ssberg

Q: phone wont update to ios9

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  • Helpful answers

  • by Ingo2711,Helpful

    Ingo2711 Ingo2711 Sep 21, 2015 12:28 PM in response to ssberg
    Level 7 (25,942 points)
    iPhone
    Sep 21, 2015 12:28 PM in response to ssberg

    Maybe you can give us a little more info about your phone or if there are any error messages given when you try to update it in iTunes on your computer.

    Your iTunes on the computer should be updated to the latest version and the phone has to be at least an iPhone 4s to run iOS9.

  • by ssberg,

    ssberg ssberg Sep 21, 2015 12:29 PM in response to Ingo2711
    Level 1 (0 points)
    Sep 21, 2015 12:29 PM in response to Ingo2711

    I Just get the messag: an error occurred downloading ios9.

  • by Ingo2711,Apple recommended

    Ingo2711 Ingo2711 Sep 21, 2015 12:40 PM in response to ssberg
    Level 7 (25,942 points)
    iPhone
    Sep 21, 2015 12:40 PM in response to ssberg

    Did you make sure that the data connection is fast enough and the contact to Apple servers is not blocked by any security software on your computer?

     

    Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:

    • "There was a problem downloading the software."
    • "The device isn't eligible for the requested build."

    These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

    Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

    If you still see the error message, check your security software.

    copied from Get help with iOS update and restore errors

  • by ssberg,

    ssberg ssberg Sep 21, 2015 12:42 PM in response to Ingo2711
    Level 1 (0 points)
    Sep 21, 2015 12:42 PM in response to Ingo2711

    Im doing a over the air update thru wifi. My iPad updated this way but my phone keeps getting the same messag....

  • by Ingo2711,Apple recommended

    Ingo2711 Ingo2711 Sep 21, 2015 1:06 PM in response to ssberg
    Level 7 (25,942 points)
    iPhone
    Sep 21, 2015 1:06 PM in response to ssberg

    You should use your computer and iTunes. If you connect your device, iTunes will remind you that there is a new version available. Choose to download only, if asked by iTunes. After iTunes downloaded the software connect the phone and restore it. That way you can be sure that the software has been downloaded without damaged parts.

    If you choose to download using Wi-Fi, there can be difficulties if the data connection is not that fast or stable.