phone wont update to ios9

phone wont update to ios9

Posted on Sep 21, 2015 11:36 AM

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5 replies

Sep 21, 2015 12:40 PM in response to ssberg

Did you make sure that the data connection is fast enough and the contact to Apple servers is not blocked by any security software on your computer?


Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:

  • "There was a problem downloading the software."
  • "The device isn't eligible for the requested build."

These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

If you still see the error message, check your security software.

copied from Get help with iOS update and restore errors

Sep 21, 2015 1:06 PM in response to ssberg

You should use your computer and iTunes. If you connect your device, iTunes will remind you that there is a new version available. Choose to download only, if asked by iTunes. After iTunes downloaded the software connect the phone and restore it. That way you can be sure that the software has been downloaded without damaged parts.

If you choose to download using Wi-Fi, there can be difficulties if the data connection is not that fast or stable.

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phone wont update to ios9

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