AppleStar
Level 1 (49 points)

Q: iOS 9 - no USB hotspot anymore ...

I do not get it. How can someone (Tim Cook) and some company (Apple) fail so miserably. I had so many issues with the public iOS 9 beta that I better do not write a full bug report. I thought the GM or the final version woud be better. No way. Next bug:

 

My iPhone 6 running iOS9 will not connect via USB as a hotspot to my MBP with OS 10.10.5. Sure, I can switch on WiFi and connect wirelessly. But the nice part about the personal hotspot was the possiblity to disable WiFi on both devices and to share a 3G/LTE connection via USB directly.

 

No more...

 

Anyone experiencing the same issues ? (Not to metion the dozens of other issues these iOS and iTunes updates brought us?)

 

I am sorry Steve, people that took over from you just don't understand customer satisfaction.

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.5), 3,1 GHz i7, 16GB, Iris 6100, 1TB SSD

Posted on Sep 21, 2015 11:55 AM

by joe_7399,Solvedanswer
joe_7399 joe_7399
Community Specialists
A:

Greetings AppleStar,

 

Thank you for your continued use of the Apple Support Communities!

 

To begin troubleshooting, please make sure iTunes on your Mac is up to date. If iTunes is current and this issue continues, please use the attached link below to reinstall iTunes.

 

iTunes - Download iTunes Now - Apple

 

I can certainly understand your frustration due to Personal Hotspot via USB not functioning as expected after updating to iOS 9. I want to assure you that Apple does care about this situation and we are committed to helping you use Personal Hotspot again via USB, the way you prefer.

 

Please continue to be an asset in the communities by replying to this post and let us know if these steps helped to resolve the USB Personal Hotspot issue. We look forward to hearing more from you.

 

Best

Posted on Oct 2, 2015 1:34 AM

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AppleStar

Q: iOS 9 - no USB hotspot anymore ...

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  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Oct 2, 2015 1:34 AM in response to AppleStar
    Community Specialists
    Oct 2, 2015 1:34 AM in response to AppleStar

    Greetings AppleStar,

     

    Thank you for your continued use of the Apple Support Communities!

     

    To begin troubleshooting, please make sure iTunes on your Mac is up to date. If iTunes is current and this issue continues, please use the attached link below to reinstall iTunes.

     

    iTunes - Download iTunes Now - Apple

     

    I can certainly understand your frustration due to Personal Hotspot via USB not functioning as expected after updating to iOS 9. I want to assure you that Apple does care about this situation and we are committed to helping you use Personal Hotspot again via USB, the way you prefer.

     

    Please continue to be an asset in the communities by replying to this post and let us know if these steps helped to resolve the USB Personal Hotspot issue. We look forward to hearing more from you.

     

    Best

  • by ssk23,

    ssk23 ssk23 Sep 22, 2015 1:03 PM in response to joe_7399
    Level 1 (0 points)
    Sep 22, 2015 1:03 PM in response to joe_7399

    I have the same exact problem (mostly the same specs, too) and my iTunes is the current version.

     

    Joe, any sense of when the issue would be fixed, rather than having to download 240 MB and reinstall iTunes entirely?

     

    (Not all of us have unlimited fast connections... downloading the 2 GB new iOS was trouble enough.)

  • by mark louis uhrich,

    mark louis uhrich mark louis uhrich Sep 23, 2015 1:00 AM in response to ssk23
    Level 1 (5 points)
    Mac OS X
    Sep 23, 2015 1:00 AM in response to ssk23

    I also have the same problem.  I am already on the latest version of iTunes.

    The response of the Apple specialist doesn't make sense to me.  What we are talking about is network connections — not iTunes.

  • by ssk23,

    ssk23 ssk23 Sep 23, 2015 2:57 AM in response to mark louis uhrich
    Level 1 (0 points)
    Sep 23, 2015 2:57 AM in response to mark louis uhrich

    I guess it has something to do with how the iPhone connects with the Mac...

     

    I just went and downloaded and reinstalled iTunes (over my existing copy) and USB personal hotspot from iPhone now working fine.

  • by mark louis uhrich,

    mark louis uhrich mark louis uhrich Sep 23, 2015 3:01 AM in response to ssk23
    Level 1 (5 points)
    Mac OS X
    Sep 23, 2015 3:01 AM in response to ssk23

    Thanks.  When you reinstalled iTunes, did you loose all your music, settings, podcasts, etc?

  • by oakvilleadvisor,

    oakvilleadvisor oakvilleadvisor Sep 23, 2015 12:08 PM in response to joe_7399
    Level 1 (10 points)
    Sep 23, 2015 12:08 PM in response to joe_7399

    So how do we uninstall iTunes,  it won't let me delete it as it says it is required for OS X

    Also this is automatically updated via the App store

    Still without USB tethering

    brad

  • by oakvilleadvisor,

    oakvilleadvisor oakvilleadvisor Sep 23, 2015 12:11 PM in response to oakvilleadvisor
    Level 1 (10 points)
    Sep 23, 2015 12:11 PM in response to oakvilleadvisor

    Ok Apple listened they have release update 9.0.1 resolves this issue.  iPhone 6 128G now connected

    I did the update and now we can update the USB connection,  silly apple where should I send my cost for lost productivity

    brad

  • by mark louis uhrich,

    mark louis uhrich mark louis uhrich Sep 25, 2015 12:17 AM in response to oakvilleadvisor
    Level 1 (5 points)
    Mac OS X
    Sep 25, 2015 12:17 AM in response to oakvilleadvisor

    I did the iOS 9.0.1 update but it still does not work.  Will not pair on bluetooth neither.

    However, the iPhone works with the iPad iOS 9 and with the car radio - both by bluetooth.

     

    So???

  • by oakvilleadvisor,

    oakvilleadvisor oakvilleadvisor Sep 25, 2015 4:13 AM in response to mark louis uhrich
    Level 1 (10 points)
    Sep 25, 2015 4:13 AM in response to mark louis uhrich

    1. Go to the Network setting on the iMac or macbook pro

    2. Press the plus symbol

    3. then Select iPhone USB connection

     

    That should do the trick once it is added as a connection you will be able to connect,

    brad

  • by Gadget,

    Gadget Gadget Sep 25, 2015 8:48 AM in response to oakvilleadvisor
    Level 1 (25 points)
    Sep 25, 2015 8:48 AM in response to oakvilleadvisor

    The problem isn't caused by iOS 9 or 9.01 but is caused by iTunes 12.3.  It's an issue with the kext file.  There's a discussion over in the iOs 9 discussion at MacInTouch.

  • by Gadget,

    Gadget Gadget Sep 25, 2015 7:43 PM in response to Gadget
    Level 1 (25 points)
    Sep 25, 2015 7:43 PM in response to Gadget

    Go into Time Machine to a timeframe before you installed iTunes 12.3.  In the System/Library/Extensions folder, find the AppleUSBEthernetHost.kext.  Tell Time Machine to Restore that file to the same folder.  Replace the version that's there and restart your system.  Test out your USB hotspot.  Worked for me.

  • by AppleStar,

    AppleStar AppleStar Sep 28, 2015 1:08 PM in response to joe_7399
    Level 1 (49 points)
    Sep 28, 2015 1:08 PM in response to joe_7399

    Well, this is the "new" Apple: Just change the official "12.3" download file without any change in version number!

     

    So, yes. The old "12.3." iTunes installation archive had the bug! The new "12.3" installation archive has it patched.

     

    Good to know it is fixed, but why on earth does Apple not communicate this to the public?

     

    To fix it: Mae sure you RE-DOWNLOAD the NEW 12.3. iTunes to install it above the OLD 12.3 iTunes.

  • by mark louis uhrich,

    mark louis uhrich mark louis uhrich Sep 29, 2015 1:12 AM in response to oakvilleadvisor
    Level 1 (5 points)
    Mac OS X
    Sep 29, 2015 1:12 AM in response to oakvilleadvisor

    Oakvilleadvisor:  Tried.  System does not even propose a USB network connection.

  • by mark louis uhrich,

    mark louis uhrich mark louis uhrich Sep 29, 2015 1:15 AM in response to AppleStar
    Level 1 (5 points)
    Mac OS X
    Sep 29, 2015 1:15 AM in response to AppleStar

    AppleStar:  Thank you.  Just reinstalled iTunes and things work now.  Yes same version  12.3.0.44

    Apple needs to learn about

    1. Testing software before relaeasing
    2. Communicating with customers — including admitting errors when they happen
    3. Keeping customers.

     

    Thank you for your help.

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