HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
philipfromgentofte
Level 1 (0 points)

Q: airplay does not work after apple tv software update

upgraded apple tv software and now airplay does not work with any device???

Posted on Sep 21, 2015 1:22 PM

Close
philipfromgentofte

Q: airplay does not work after apple tv software update

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 21, 2015 1:26 PM in response to philipfromgentofte
    Level 10 (103,346 points)
    Apple TV
    Sep 21, 2015 1:26 PM in response to philipfromgentofte

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.