family share has been working great for me, recently I went to approve an app with fingerprint, hit cancel and now i can no longer use my fingerprint to approve, with 3 kids on 3 devices typing my password is getting old. How do I reactivate the fingerprint approval?
iPhone 6, iOS 9, null
Hi Akasnoopy,
Thank you for becoming a member of the Apple Support Communities and for taking the time to post your first question!
To begin troubleshooting, I would suggest making sure that App and iTunes Stores is enabled in your Touch ID & Passcode settings.
Use Touch ID on iPhone and iPad - Apple Support
I know issues that pop up like this can be frustrating, but I want to assure you that we are here to help! Please reply and let us know if this step helped you resolve the approval issue with Touch ID or to provide any further information.
We’re glad you’re a part of the Apple Support Communities and can’t wait to hear more from you! :)
Best!
I Went to those settings, they were on, I turned them off, backed out, went in and turned them back on and it still happens. App Store and everything else will take my fingerprint, just not approvals anymore.
Hello Akasnoopy,
Thanks for replying with this information!
I’m sorry if I misunderstood the situation to begin with, but I understand now that Touch ID is working everywhere, including the iTunes & App Stores, with the exception of being able to approve purchases from Family Sharing.
In this situation it may be necessary to contact Apple Support directly. Contacting us will allow us to dig in to the situation and help you resolve this situation as quick as possible. Please use the attached link to get started.
Apple - Support - Topic Selection
As always, please reply and share any information or steps you worked through to get this resolved. Thanks for being part of the Apple Support Communities and we look forward to your continued involvement. :D
Have a great day!
I am experiencing the same problem. Able to use fingerprint for everything except for family approvals. I spoke to customer support today and was told that using the fingerprint to approve family apps/purchases was not possible and is not a feature of the software 😕 I know that I have been using my fingerprint to approve apps and songs requested by my kids through the notification process since I bought the iPhone 6 about 5-6 months ago and could also approve notification requests on my Aiir 2 for longer than that.
Confused
I am having the same problem on my iPhone 6+.
Me too...Apple step up and own this! What happened?
Same issue here. 3 kids = too many password entries. Find myself wanting to decline app purchases so I don't have to enter the password. I feel guilty for not wanting to give the kids the apps, but approving them all the time is becoming a pain. Please fix this Apple!
After lots of steps of turning on and off everything related to touch ID, family sharing, kid approval and itunes I finally called Apple. The rep stated that TouchID is no longer a supported option for approving purchase request for your kids. I lodged an official request to bring the feature back and he stated that if enough people request it, it may be brought back. Please call Apple Support and make the request. If they hear enough of us maybe they will bring it back.
Bump. +1
There's no way that's true.
Not sure what you think is untrue. The fact that Apple would make a change or that if enough people ask they will make a change?
No way Apple removed that feature. No reason to, i.e., the person you talked to doesn't know what they're talking about.
Bump!
Apple please fix this. My kids buys apps every day. This is getting annoying.
Yes I also wish for touch ID approval for all my kids' apps, and wish for it to be brought back!
To all the "bumpers" and people demanding here that Apple "fix this" .. these are user forums; "Apple" do not as a rule read these. The only way to get our voice heard for issues like this is to (a) give feedback on a call with Apple support, and ask them to log your request/feedback, or as I have just done: (b) by entering feedback in the official feedback web page form:
Family share fingerprint approval
