cameramike
Level 1 (4 points)
Mac OS X

Q: IOS 9 stuck on 'slide to upgrade'

iphone 5S is stuck on slide to upgrate - is a friends iphone - he did the update and now is stuck on slide to update. I searched the WEB tried the solution:

  • Connect your iPhone or iPad to a computer. Open iTunes.
  • Choose your device in the iTunes window. You may have to force restart (hold power and home button for several seconds) to reboot the iOS device. This should make it show up in iTunes as usual.
  • Restore from a backup made before iOS 9. If you haven’t got a recent backup, make a backup now and then restore from that.

After it goes back to same screen - 'slide to upgrate'

I restored from an old backup - the restore fails.Screenshot 2015-09-21 16.24.31.png

Screenshot 2015-09-21 15.22.57.png

I have updated it again with a full reset and still same results - it does have find my iphone (FMI on)

 

We are in Costa Rica - took it to the local carrier for service - they could not fix.  Apple Store is 3 hour drive.

 

Any help - I need it??

iPhone 5s, iOS 9

Posted on Sep 21, 2015 4:17 PM

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cameramike

Q: IOS 9 stuck on 'slide to upgrade'

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 21, 2015 4:18 PM in response to cameramike
    Level 10 (271,850 points)
    Desktops
    Sep 21, 2015 4:18 PM in response to cameramike

    Several Possible Solutions for Slide to Upgrade Problem

     

    Here is Apple’s suggested fix: If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support.

     

    Here's another person's suggestion: How to backup photos from bricked iPhone (slide to upgrade) after upgrading to iOS 9.

     

    Here are two YouTube video suggestions you can try:

     

         How To Fix '' Slide To Upgrade '' Stuck - ios 9 - YouTube

         #IOS9 Bug - Slide To Upgrade / Apple Fix It - YouTube

     

    If you have no success with the above then sign into your iCloud.com page, click on the Find My Phone icon. Click the Devices button, click on your device’s item, then remove if from the list if it is inactive. If your device is active when you click on it, then click on the Erase icon on the bottom right of your device’s displayed window. You should then try this:

     

    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

     

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device as New.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

     

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by cameramike,

    cameramike cameramike Sep 21, 2015 5:57 PM in response to Kappy
    Level 1 (4 points)
    Mac OS X
    Sep 21, 2015 5:57 PM in response to Kappy

    Finally got it working by removing from iCloud and taking SIM card out until menu ask for SIM card and full restore (again) not sure what made it work but is working - my friend is happy again.

  • by Kappy,

    Kappy Kappy Sep 21, 2015 6:01 PM in response to cameramike
    Level 10 (271,850 points)
    Desktops
    Sep 21, 2015 6:01 PM in response to cameramike

    When you say you removed from iCloud did you mean Find My Phone at his iCloud.com web page?