Apple Music keeps removing my offline songs. I download them and they last offline for 36hrs at best

Question

Apple Music keeps removing my offline songs. I download them and they last offline for 36hrs at best

Hi there,

this is becoming increasingly frustrating.

I have gone thorugh and downloaded about 1000 songs to listen offline in preparation for a trip I am about to take.

I have found the music, added it to my library and chosen to "Make available offline" I have then gone into each album individually and chosen it agian to download offline. I have them gone into each track individually and chosen to make each single track available offline, waiuting for the mobile icon to appear against the song and watched the 1000 songs all download in the downloads seciton.

I have then gone in and changed the view of My Media to only display tracks that are available for offlien play. After going through the above process, and then going into to every album after changing the view to "display only offline tracks", turned on airplane mode to ensure that no connection to itunes or apple music via mobile / cellular exists I confirmed that indeed all of teh tracks were available for offline play.

I then went further and checked the usage section of settinsg to see that the usage was about right for the app (around 6gb).

Everything looked good.

That was on Sunday 20th September at about 4:30pm AEST

I then went into the app this morning (22 Septmber 7:45AM AEST) to play some music on the train and when i went to My Music it was not displaying any music.

I turned on cellular data etc to check that the My Music selections were there and indeed they were but EVERY SINGLE TRACK where i had gone thorugh the above process was no longer available for offline play.

What possibly could I be doing wrong?

This is the 3rd time I have gone thorugh the above process and each time the music has been removed.

Seriously frustrating.

iPhone 6, iOS 9, Old MOG user with APP still install

Posted on Sep 21, 2015 5:42 PM

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Answer 1

Best reply

MIkeyjsjsjs

Level 1

13 points

Dec 3, 2017 3:41 PM in response to Stumpy1414

I had hw same probalem and this was why

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Answer 2

Sep 21, 2015 6:36 PM in response to digital_dreamer

Just as an update as well.

This was happening on IOS 8.4 prior to the update.

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Answer 3

Sep 22, 2015 1:06 AM in response to digital_dreamer

Hi had this Problem too.

Are you are former iTunes Match user? I was. For that I needed to reset the Cloud via iTunes. That means all your playlist information will be removed etc.

After that this problems disappeared

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Answer 4

Sep 22, 2015 1:07 AM in response to xoosksicskoox

I'm not unfortunately.

But I have done the following hoping it will help:

1.) Close all apps (inclusing music!)

2.) Reboot iPhone (hold sleep/awake button and swipe)

3.) Settings: Disable iCloud music library (attention: all downloaded content from aple music is lost!)

4.) Settings: Clear iTunes login

5.) Soft reset: Hold sleep/awake and Home button until reboot

6.) Soft reset again

7.) Soft reset again (Sometime ago I read somewhere three times would definitely flush all cashes... can't believe it but OK)

8.) Open & close music app

9.) Settings: reenter iTunes login

10.) Settings: Reenable iCloud music library (merge contents)

11.) Open music app and wait until library is synced

It kind of matches what you are saying as in get itunes to forget you existed and then try again.

I've just download the songs again (i reckon about the 8th time) hopefully they stick this time.

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Answer 5

Tris1978

Level 1

8 points

Sep 27, 2015 4:02 PM in response to digital_dreamer

I'm having the exact same problem - It's extremely frustrating. All the music in my Apple playlists keep being removed. I want the music offline so I can listen to it in my car - I don't have enough data to be streaming all the time!

I'm just lucky that my carrier gave me a 12 month subscription for free, because there is no way in **** I would pay for this. I can't even get Apple music to work on my iPad either - it says I need to subscribe, but then if I go to sign-up, it says I'm already subscribed. I think this is an issue with carrier subscriptions not working across devices or something.

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Answer 6

Oct 3, 2015 10:26 AM in response to Tris1978

I just seem to not be able to solve this one. I have tried a myriad of things and nothign works.

Continually having to download offline songs is a massive pain in the a****.

MOG would do this perfectly, so could Beats and seeing as Apple bought both I am perplexed as to how this is not being resolved.

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Answer 7

Nov 3, 2015 4:26 PM in response to digital_dreamer

I seem to have some luck recently.

I logged a call with apple support and spoke to tech in regards to what was happening.

We completed the following steps and my music has stayed on my device for the last 48 hours - better than the previous record of 36 hours.

After my music had been removed again I didn't download the files and completed the following steps:

My icloud music library setting was switched off (Settings > Music > toggle iCloud Music Library switch)

Signed out of Apple Music

Waited for 5 minutes

Logged back into the Apple Music app

Tuned on iCloud Music Library (Settings > Music > toggle iCloud Music Library switch)

Let me library restore itself

Downloaded all of my music again for offline listening (989 songs)

Left it as is.

I should note I have Mobile (cellular) data turned off for Apple Music both in the Setting > Mobile section and within Setting > Music.

If the music stays I won't update again and consider the above approach the fix. If it drops again I will let you know.

Good luck. Hope this works for anyone else having the issue.

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Answer 8

Nov 9, 2015 3:43 PM in response to digital_dreamer

Nope. Nope, nope, nope, and NOPE.

Issue is still there. Back onto the phone with apple.

This is a joke.

If it is not solved this time I am turning off the service and going to another provider.

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Answer 9

Nov 9, 2015 5:22 PM in response to digital_dreamer

Tris1978 Telstra? yea I'm in the same boat and the only reason why i haven't changed is because its free!

but honestly not being able to use offline is ridiculous. the issue only started in September or so. before that, july and august i never had a problem

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Answer 10

Nov 13, 2015 6:30 PM in response to digital_dreamer

Thankfully I'm on a free 12 month subscription with Telstra. This could be an awesome product if it didn't constantly remove offline music. Sometimes will last a day, other times an hour. I will not be paying for this once my free subscription ends

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Answer 11

Nov 22, 2015 2:58 PM in response to digital_dreamer

I have had the same problem. Just got done with Apple support chat. They confirmed it is a known problem. In their words, "In looking into this further, it does appear that this is an issue that our engineers are currently aware of and investigating. At this time there isn't a known fix, but I have absolute confidence that our engineers will work tirelessly until a resolution has been found." I hope, by that, that they mean their engineers are working on changing the web sales content like http://www.apple.com/music/membership/ since they continue to advertise a major selling feature that just patently, and by their own admission, doesn't work.

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Answer 12

Dec 7, 2015 4:16 AM in response to digital_dreamer

hey guys.

any development on this issue ?

CHeers

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Answer 13

Dec 9, 2015 12:50 PM in response to Jaronmorley

looks like 9.2 was just released and there is a lot of talk about apple music. fingers crossed it fixes the issue.

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Answer 14

jerdo87

Level 1

24 points

Dec 9, 2015 12:54 PM in response to digital_dreamer

I had all my offline music taken off and my playlists gutted.

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Answer 15

Dec 9, 2015 1:22 PM in response to jerdo87

ouch.

Maybe you should try the following:

Clsoe the Music App

Go to settings > Music

Turn off icloud music library

Go to Settings > Itunes & app Stores

Log out of itunes

Wait 3 minutes

Log back into Itunes

Go back to settings > Music

Turn on icloud music library

ReOpen Music app

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