HT204641: Update the software on your Apple Watch
Learn about Update the software on your Apple Watch
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All replies
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Helpful answers
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Sep 21, 2015 8:29 PM in response to Li08852by julian KAYE,sorry, mine too, spoke with apple and they will get back to me
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Sep 21, 2015 8:49 PM in response to julian KAYEby julian KAYE,Just got a call from Apple, they want me to leave it for four hours on the charger uninterrupted.
stay tuned... -
Sep 22, 2015 6:05 AM in response to julian KAYEby Li08852,Mine has been on charger overnight. Still no luck. Watch is hot.
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Sep 22, 2015 6:33 AM in response to Li08852by julian KAYE,Mine too, still stuck in the flashing apple loop while on the charger and off the charger stays dark
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Sep 22, 2015 6:34 AM in response to julian KAYEby Jonathan UK,Hi
Try force restarting your Apple Watch: Press and hold both the side button and Digital Crown for around 10 seconds, until you see the Apple logo.
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Sep 22, 2015 7:31 AM in response to Jonathan UKby Li08852,I have tried hard reset no less than 100 times since last night. No luck.
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Sep 22, 2015 7:43 AM in response to Li08852by Jonathan UK,If force restarting does not help, try leaving your watch on the charger (with power connected) for four hours without interruption.
If that does not help, contact Apple with a view to having your watch checked and potentially replaced under warranty:
"If you see the Apple logo .. during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support"
If your Apple Watch doesn't respond or won't turn on - Apple Support
Either contact Apple Support (who may be able to offer you Mail-in service) or make a Genius Bar reservation at your nearest Apple Retail Store.