Sometimes frozen keyboard on lock screen after iOS 9 upgrade

No answers here, but I thought I'd chime in with the fact that this is also happening to me on a brand new iPhone 6s running iOS 9.0.1

This means it isn't just one "bad" touch screen (mine has absolutely no other issues besides this keyboard thing), is probably not hardware related, and is present in the very latest software. It also means that it was a bug in iOS 9 that *wasn't* fixed by the 9.01 update.

I'm a bit shocked because this bug represents such a serious security issue, and yet I can find nothing online about it and Apple hasn't said a word.

Sorry no, I don't have an Apple Watch. I bought one, but I was very disappointed with it and sent it back. 😐

I will check the Bluetooth clue, but the thing is ... because the lock screen keyboard is so absolutely crucial, it makes no sense for end users like ourselves to go futzing around trying this or that thing.

Apple needs to speak out on this issue. I'm not turning on passcode and AppleID until they do, or at least until they issue the next update. Apple often fixes stuff like this without ever acknowledging it (better PR of course).

My advice is that to do anything before then is a fools errand because a person could literally lose access to everything if the bug strikes again. One has to have some degree of confidence that the bug has been squashed or that someone has discovered what the actual problem is.

Same issue on my 4th Gen iPad since upgrading to iOS9. It never used to have the problem with prior releases of iOS so not a hardware issue. This seems to only be with a full password which requires the keyboard not when just using a PIN (although I have not tested this extensively). The iPad does not freeze, but the keyboard does not respond. It is intermittent and turning the iPad off and back on clears the fault, but means starting again with entering password.

temporary fix without restarting the phone is to open notes app and open an existing notes. this keyboard will go away. If you don't have an existing notes, make sure you hav it for next time until Apple fixes it. you can try an email also I guess,bill I never tried anything else. I believe reset is not the option for everything, there will be workaround definitely for any issue. good luck. Apple needs to say good bye to this JavaScript keyboard, which is so hard to use with iOS devices. luckily I'm typing from 6+ which has arrows.

Note: I use 4 digit pin pattern

Hi folks, I have a friend who lives overseas and he has reported the following problem to me. I recommended a forced restart and then force quitting all Apps followed by another restart. Neither helped. I have recommended a Restore but he is reluctant to try it even though the issue persists. Anyone else seeing this? Any chance of a "fix" from Apple? IMO no, but your advice appreciated.

Problem as reported to me:

Since upgrading to iOS 9.1, my iPad 2 locks up when I try to swipe the Lock Screen to input the Access Code. After long moments the screen goes black. At that point, I can press the Wake Button, and a new screen comes on that lets me enter the Access Code. Most of the time that works. Occasionally, it doesn't. In that case, I can toggle the Screen Rotation button. Then a horizontal Access Code screen will come on and I can sign in. I don't want to try a Restore. This is a known problem (he linked this thread as evidence) and we hope Apple will cure it with iOS 9.2. Fortunately, I don't have this problem with my first generation iPad Mini.

I have this problem too, with my iPhone 5 and iOS 9.1 . The problem only applies if a have a non-numeric passcode. It has the replacement of my iPhone 5b with new stock because of an unrelated problem, so not hardware and recurring after a save / restore.

When the screen stops responding to the keyboard, a simple swipe away and then back is enough to get it working again, but of course entering the passcode again from scratch.

Irritating, I'll be delighted when it eventually gets fixed.

I've seen this too and every time it happens, when I swipe right (to dismiss the keyboard and go back to the lock screen), I see an app icon in the lower left corner. I turned off "Suggested Apps" but it still seems to be picking up apps from my other devices via Handoff. I may have to try turning off Handoff entirely to see if that helps.

If you do that reset it actually can corrupt the operating system

Always do a soft reset (Simply turning the device off and then on) before doing the hard reset

Usually only do the hard reset is the device is frozen completely..

Just saying..

Just switched to an alphanumeric passcode and immediately discovered this bug myself, on my iPhone 6 running iOS 9.2.1. It happens about 25% of the time I unlock my phone, so it's basically a deal-breaker. Any commonalities between the devices it occurs on?

Guess I'll have to go back to a six-digit numeric code until it's fixed.

I've had the same problem since I switched jobs and my new employer required an alphanumeric passcode. Since the locking seemed to happen at the same moment suggested apps (such as Podcasts or Spotify in my case) showed up on the lock screen, I've disabled app suggestions and it looks like the keyboard no longer locks up. It's under Settings -> General -> Handoff and App suggestions.

Same problem here.

iPhone 6S, iOS 9.2.1.

I could say that to me happens more when I'm using the reply from Whatsapp on the locked screen.

The only way found, so far, to remove the keyboard is to restart the phone 😟

Looking forward to a fix.

Regards,

Stefano

It's been over two weeks since I followed your suggestion and I've not had a single password lockup in that time; I'd call that a success! I used to swipe back for another go, but after about a week of that, the keyboard turned invisible, so I could enter my password but had to guess where the letters were. I also got occasional, long pauses when switching between apps, which has now gone away, too. Thank you very much for solving those annoying problems; I had actually thought I might have to replace my phone.

Putting the watch in airplane mode fixed the locked keyboard on login issue for me on an iPhone 6s running 9.3.2.

I'm not sure if it's the watch itself, or if it's that the watch also puts the phone into airplane mode...

Same symptoom with my iphone 5S. Frozen screen and sometimes able to unlock and put in the 4 digits needed to unlock. Phone stays working just long enough to make a backup thru iTunes. ios version 9.3.2. Planning to return phone to the store under warranty. I hope Apple gets its stuff straight again. i'm not amused by these kind of problems. Haven't found a solution yet.